If your ID was not clear, IRCC will send an email like this...
My office was Scarborough (SCR). Your email may come from a different email address of IRCC..
Cxxxxxxx - PHOTO ID REQUEST
PHOTO IDENTITY REQUEST
DEMANDE D’UNE PIÈCE D’IDENTITÉ
Good day,
Please read the attached request carefully and make sure to follow the instructions given to respond to this email.
You are receiving this notice because we were unable to verify your photo identification (ID) required during the online test.
In order for Immigration, Refugees and Citizenship Canada (IRCC) to accept the results of your online test,
a copy of your photo ID is required. Acceptable photo ID includes, a valid (not expired) ID with your photo and signature on it (for example, driver's licence or health card), or a Permanent Residence Card (even if it is expired). If you do not have a photo ID, please provide an explanation.
You have
thirty (30) days to send us a scanned copy or photo of your piece of ID at email below or reply to this email:
IRCC.DNSCRCitizenshipETestExamenenligneCitonneteSCRRN.IRCC@cic.gc.ca. If we do not receive a copy of your ID or an explanation why you do not have a photo ID, you may be required to take the citizenship test again or proceed to a hearing with a citizenship officer.
If you have any questions, please contact us as soon as possible at the email address above.
The contents of this message may contain confidential and/or privileged subject matter. Any use of this information by anyone other than the intended recipient is prohibited. If this message has been received in error, please contact the sender and delete all copies.
Thank you
