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Family name given name interchanged issue

S

sg0007

Member
Jun 6, 2022
13
0
Hi,
I applied for my Mother's visa and put surname for first name and given name for surname. I have received the biometrics request but the document has got the name in wrong order as well? I have sent the query visa webform. Shall i wait for name to be corrected before going for biometrics? Haa anyone in this situation?
Shall i do the biometrics or wait for the name to be corrected.
 
C

CeceKash

Full Member
Jun 15, 2022
28
5
I am in the same boat. I sent them a webform but still no response. I correctly filled my given and family name in all my documents but my biometrics letter has them interchanged.
I am scheduled for my biometrics on Monday.
 
S

sg0007

Member
Jun 6, 2022
13
0
If its just biometrics. I guess its easy. they will put the correct name on day you go for your appointment.
 
C

ChristianJ

Newbie
Jul 5, 2022
6
0
sg0007 said:
Hi,
I applied for my Mother's visa and put surname for first name and given name for surname. I have received the biometrics request but the document has got the name in wrong order as well? I have sent the query visa webform. Shall i wait for name to be corrected before going for biometrics? Haa anyone in this situation?
Shall i do the biometrics or wait for the name to be corrected.
Click to expand...
Did you get this sorted before biometrics or did you go to Biometrics with the wrong order? Asking as I have a similar error that is my fault.
 
C

CeceKash

Full Member
Jun 15, 2022
28
5
ChristianJ said:
Did the Biometrics appt work out for you without correcting it first?
Click to expand...
No.....my visa center helped me out. I was given an email address to write to and attach my passport and the first biometric letter and asked them to correct it. In an hour or so, I got an email requesting me to check my ircc portal which I did and they sent me another letter with the correct format of my names. I booked another appointment and a day letter I got my biometrics done and that very day my account was updated with completed biometrics.
 
C

ChristianJ

Newbie
Jul 5, 2022
6
0
CeceKash said:
No.....my visa center helped me out. I was given an email address to write to and attach my passport and the first biometric letter and asked them to correct it. In an hour or so, I got an email requesting me to check my ircc portal which I did and they sent me another letter with the correct format of my names. I booked another appointment and a day letter I got my biometrics done and that very day my account was updated with completed biometrics.
Click to expand...
Do you mind sharing the email for that contact point?
 
C

CeceKash

Full Member
Jun 15, 2022
28
5
ChristianJ said:
Do you mind sharing the email for that contact point?
Click to expand...
No I don't but you have to know that I am African and my visa center is in Tanzania where I applied to and the email addressthat was given to me is for that particularvisa center and not Ircc. You need to ask your visa center for help.
 
Y

Yeshi1995

Newbie
May 19, 2023
1
0
May 16, 2023
Hi,
I applied for Dependent visa and in biometric instruction they have put surname for first name and given name for surname. I have received the biometrics request but the document has got the name in wrong order as well? I have done biometrics on 11th may 2023. They told told me not worry and they said they will mention right name in biometric but after biometric in receipt they have again mentioned the same mistaken order name Is anyone in this situation?
What should I do? I have raised the web form. I have sent the query visa webform.
 
A

Aleihs

Newbie
Mar 24, 2024
1
0
Yeshi1995 said:
May 16, 2023
Hi,
I applied for Dependent visa and in biometric instruction they have put surname for first name and given name for surname. I have received the biometrics request but the document has got the name in wrong order as well? I have done biometrics on 11th may 2023. They told told me not worry and they said they will mention right name in biometric but after biometric in receipt they have again mentioned the same mistaken order name Is anyone in this situation?
What should I do? I have raised the web form. I have sent the query visa webform.
Click to expand...
Yeshi1995 said:
May 16, 2023
Hi,
I applied for Dependent visa and in biometric instruction they have put surname for first name and given name for surname. I have received the biometrics request but the document has got the name in wrong order as well? I have done biometrics on 11th may 2023. They told told me not worry and they said they will mention right name in biometric but after biometric in receipt they have again mentioned the same mistaken order name Is anyone in this situation?
What should I do? I have raised the web form. I have sent the query visa webform.
Click to expand...

hininjust want to ask your status about this?
 
T

the.tq.guy

Star Member
Apr 11, 2024
178
152
Canada
Category........
CEC
I had the same issue with the biometrics letter for my mother in her visitor visa, where her first name appeared under the last name, and the last name was under the first name. I booked an appointment with VFS Global (VAC), they told me that they take the name from the passport, not from the visa application.

During her biometrics appointment, they used the name as it appears on my passport. After taking her biometrics, they updated her name in the system and gave her a biometrics confirmation receipt showing her correct name.

When I checked later, I saw that the IRCC had also updated her name according to the biometrics receipt from the VFS (VAC), and her biometrics had been successfully uploaded.

I hope this helps anyone who might face a similar issue in the future!
 
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