+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Client Portal

Can we get extensions for ITA document submission if there are technical errors on the web page?

T

Theo2495

Newbie
May 1, 2023
4
0
I received my ITA on March 29, but my portal has been down since April 3 (The webpage is broken when I click on 'Continue application'). I've not been able to complete my details, or even view the checklist. I've sent multiple web forms, reached out on Twitter, cleared cache, changed browsers, changed internet connections, and even tried calling them but to no avail.
I've only 28 days left to submit my docs, and I feel helpless cause it's a technical issue and there is nothing I can do. Is there a possibility I can ask for an extension cause it's an unresolved technical error? If so, could anyone please let me know if they have a specific email address for such concerns?
Thank you. Any help will be greatly appreciated.
 
Theo2495 said:
I received my ITA on March 29, but my portal has been down since April 3 (The webpage is broken when I click on 'Continue application'). I've not been able to complete my details, or even view the checklist. I've sent multiple web forms, reached out on Twitter, cleared cache, changed browsers, changed internet connections, and even tried calling them but to no avail.
I've only 28 days left to submit my docs, and I feel helpless cause it's a technical issue and there is nothing I can do. Is there a possibility I can ask for an extension cause it's an unresolved technical error? If so, could anyone please let me know if they have a specific email address for such concerns?
Thank you. Any help will be greatly appreciated.
Click to expand...

No. You can't request any extension in this case.

I see people complain about not being able to access the GCkey login, but it is usually one or two small mistakes that lead to issue.

Quick check:
1. You aren't getting an error code, right?
2. You appear to be in an infinite login loop where it keeps redirecting you to the same page?
3. Is the portal timing you out without any response code?

If #1 and #3 aren't there and it is #2 - it is fixable. We all have gone through #2. Confirm as soon as you can and we can see what fixes it.
 
iSaidGoodDay said:
No. You can't request any extension in this case.

I see people complain about not being able to access the GCkey login, but it is usually one or two small mistakes that lead to issue.

Quick check:
1. You aren't getting an error code, right?
2. You appear to be in an infinite login loop where it keeps redirecting you to the same page?
3. Is the portal timing you out without any response code?

If #1 and #3 aren't there and it is #2 - it is fixable. We all have gone through #2. Confirm as soon as you can and we can see what fixes it.
Click to expand...
I AM getting an error code, It's not the infinite loop.
It's "System-generated error code: null"
And "Sorry, this online service is currently not available".
 
Theo2495 said:
I AM getting an error code, It's not the infinite loop.
It's "System-generated error code: null"
And "Sorry, this online service is currently not available".
Click to expand...
Check if there's a website maintenance going on.
 
Does anyone able to solve the issue? we are experiencing this issue since 15th Feb after getting ITA. We cant continue with the application. (Removed cache, changed the browser, tried in multiple platforms) Still problem persists
 
You must log in or register to reply here.