When to send passport, if: [1] PPR received, then [2] passport renewed and [3] new passport updated by raising web form

[prseekr]

Hey guys,

I have a bit of tricky situation and with unclear state of things, see the need to get some advice from the forum. Kindly find the context & timeline and questions below:

Context & timeline in the below mentioned order

1. Jan 11, 2020: Applied for Express Entry in 2020, everything was processed and was waiting for PPR for almost 2 years (delay due to covid-19 I think)
2. Feb 21, 2020: Biometrics enrollment date
3. July 10, 2021: Review of medical result date updated on the portal (actual medical examination was conducted in Dec 2019)
4. Nov 9, 2021: Got PPR on Nov 9, 2021 (i.e. "Ready for Visa" email; only this email and nothing on the portal itself). My passport was up for renewal and was expiring in less than 6 months
5. I emailed to CNGNYIM-PR-RP@international.gc.ca (as mentioned in the email), mentioning that my passport is in renew. Also, my wife's passport was unavailable as she was traveling (spouse is listed as dependent on my EE application). Did not get any replies.
6. Dec 14, 2021: I got another email "Ready for Visa" on Dec 14, 2021 with updated information to reachout to them (suggested contacting via webform: https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx)
7. Apr 13, 2022: Got my passport renewed and also wife's passport was now available. So raised webform request stating the same, providing new passport details and passport scanned pdf and asked to update in records. Also asked for next steps on sending passport for getting visa stamped.
8. I did not hear back, I sent multiple requests with the same information but did not hear back
9. May 31, 2022: Today I received email from IRCC (IRCC.CECSCDoNotReply-NePasRepondreCSCEC.IRCC@cic.gc.ca) stating that the new passport is received by the responsible office. Following is the email:

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

Please note that this email is a response to the enquiries found below this email.

We verified the information on file and are pleased to confirm that the new passport was received by the responsible office.

If further information is needed during the processing of your application, the responsible office may contact you.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

- Download application forms and guides
- Change of address
- Check your application status
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

Sincerely,

Questions

1. Does the above email mean that the new passport is updated on the profile? Or is it only that this information was transmitted to the relevant office and I should wait for the acknowledgment of the new passport being updated on the file?
2. How and where can I check on the portal that the new passport is updated? Or is the above email enough and I should not worry about verifying it?
3. Regarding sending passport, what should be my next steps now? Shall I send the new passport (along with spouse's passport) for Canada visa stamping? Or shall I raise another webform to confirm or wait for another acknowledgement on the same (i.e. another email with "Ready for Visa")?
4. If I send my passport for stamping now, what would be the validity of the visa that I will receive?

Thanks a lot in advance for the help with these questions. Appreciate your guidance here!

 

[prseekr]

Btw @legalfalcon I see that you have been really kind in helping folks (numerous of these threads/posts) with their queries. Kindly help me with mine as well if you can. Thanks a ton!

 

[prseekr]

Also CC: other Forum Heros! @starlordavuthu @scylla @zekkeh @Naturgrl @ImpatientAlligator

Please help with your guidance. I feel there is an urgency to this matter without a clear deadline at my hand. Thanks a lot in advance!!!

 

[prseekr]

Desperate to get some guidance on this. Also CC'ing other Forum Heros! CC: @wonderbly @legalfalcon

@Everyone please help on this! thnanks

 

[wonderbly]

Desperate to get some guidance on this. Also CC'ing other Forum Heros! CC: @wonderbly @legalfalcon

@Everyone please help on this! thnanks

I will assume your new passport information has been updated on your profile.

I will suggest you call and speak to an IRCC agent. Keep calling until you can reach someone. In addition, reach out to the VO that you were initially supposed to send your passports to last year, explain the situation and ask about next steps. IRCC allows one to use expired PPR letters in this kind of situations.

 

[prseekr]

I am from outside canada (am in US) and the only way to reach IRCC seems to be webform - where the replies comes in weeks if not months.

> reach out to the VO that you were initially supposed to send your passports to last year, explain the situation and ask about next steps

Got it, thanks for the suggestion!

> IRCC allows one to use expired PPR letters in this kind of situations.

Thanks, this is reassuring, relieving!

 

[anu_8118]

Hi , I am in India and my husband is in Canada . We applied for PR together, me as his dependant applicant. He received his PR almost 10months back but I am still waiting . There is no response from IRCC. Our application was submitted in 2020 . Can anyone suggest how to proceed?

 

[mr.preetsingh]

Hi , I am in India and my husband is in Canada . We applied for PR together, me as his dependant applicant. He received his PR almost 10months back but I am still waiting . There is no response from IRCC. Our application was submitted in 2020 . Can anyone suggest how to proceed?

So, you didn't get any PPR email? Did he mention you living outside of Canada?

 

[anu_8118]

Yes he did. We also contacted IRCC through MP line but there is no update on my application

 

[mr.preetsingh]

Yes he did. We also contacted IRCC through MP line but there is no update on my application

Interesting, Since your spouse is Inside CA? He should have got the PR portal email to complete the final step. And, for you, the PPR email appears in the GCKEY account. It's better if you ask your spouse to call the IRCC toll-free number and try to talk to an agent. May be, you get more details on that.

 

[wonderbly]

Yes he did. We also contacted IRCC through MP line but there is no update on my application

Did you apply together with your husband, or AFTER he got his PR? Do you personally have access to the GCKey account where the application was made?