I emailed the Vancouver office today and got this auto-reply, in case it's useful for anyone:
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Thank you for contacting the Vancouver Citizenship Office of Immigration, Refugees and Citizenship Canada (IRCC). This confirms we have received your correspondence.
Please note: This email is for Canadian Citizenship Ceremony inquiries ONLY.
Due to the volume of emails we receive every day, we will
only be replying to you
if we require more information from you. If you are providing requested documents, please submit in
.JPG or .PDF only. We will not provide you with a confirmation of receipt.
***If your email does not include your Application Number***
You must include
your Application Number, Full Name, and UCI in the
subject line and/or
body of your email.
· If your enquiry is in regards to the
Knowledge Test, please contact/email:
DNCITVANTESTS@cic.gc.ca for assistance.
· If your enquiry is in regards to
Hearings and Fingerprints, please contact/email:
CIC-VancouverCitize@cic.gc.ca for assistance.
· If your enquiry is in regards to an
interpreter and you were age 55+ on the date that you signed your application, you are responsible for providing your own interpreter if needed.
· If you require a
Sign Language interpreter for the Citizenship Ceremony, please send us an email detailing your request along with your application number.
· If you received an invitation for a Canadian Citizenship Ceremony and you are out of the country with no specific return date, please be advised that
you must be present in Canada to take the oath and become a Canadian citizen.
· If you are not able to attend your scheduled Canadian Citizenship Ceremony due to other reasons (with reasonable explanation) and would like to be rescheduled, please make sure you provide the date(s) of
unavailability for when you
CANNOT attend and you will be rescheduled accordingly. Please wait for another Canadian Citizenship Ceremony invitation which will be sent to you by email approximately 2-3 weeks before the ceremony date.
We will only respond to you if we require additional information.
·
Citizenship Certificates are mailed out 2-4 weeks after the citizenship ceremony date. We ask that you please wait 6 weeks after the ceremony to contact us if your certificate has not yet arrived.
Emails regarding file status will not be answered.
Any other general or specific application enquiries should be submitted via the
IRCC Web form. Alternatively, you can contact our
Client Support Centre at 1-888-242-2100. For more information, please visit our website at
https://www.canada.ca/en/services/immigration-citizenship.html.
If you believe that your case is
urgent, you can refer the to the following website for further information about what is considered an urgent request, how to submit an urgent request, and the supporting documents you will need to provide/prove your request is urgent:
https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/apply/urgently.html. Each request is considered on a case-by-case basis.
Once your file is ready for the next step in the citizenship application process, you will receive an email notification. Please ensure to monitor your inbox, including the spam/junk folder, for future correspondence from IRCC.
Thank you for your understanding.
Vancouver Citizenship Office