Call them. Since it is urgent. 18882422100 I used this number today to reach them.I gave the test on Feb 21, Test was marked completed yesterday. However for my spouse, we requested for oral format of the test as she has low-eyesight and can't take the test onscreen. On Feb 17th they stated that an officer will get in touch, still waiting and test window expires on Mar 14th. All of reminders have gone unanswered. We are waiting and stuck. Any ideas?