They didn’t mention anything else apart from that info unfortunatelyDid they tell you when was your file last worked on? and what was done then?
Also, has your VO always been Vancouver? or was it moved there? - Asking since I've seen many posts on this forum where applications were moved back to the original VO from Vancouver. We have the same AOR, my VO was Ottowa before and then it was moved to Vancouver
My background update(ghost update) was on Jan 27th so maybe it was worked on last then, not sure