Call 1-888-242-2100, don't give your UCI number(i.e. press 2), once you hear Afghanistan blah,blah,blah, press 1, 2, 0. If you are lucky, you will get transferred immediately, if not, try a couple of times You will be asked if you want an agent to call you back, they called me back after 45 min. Have you application number readyHow and where did you call them? What number? I tried calling IRCC last week but they only repeated what is on my GCKey