Hi, I applied online for citizenship in December 2021 (see signature for timeline). Ever since I completed my citizenship test in early October, I have checked the tracker daily for updates. Until it suddenly stopped working yesterday, I couldn't even access the website which I had bookmarked https://cst-ssc.apps.cic.gc.ca/en/dashboard . So I decided to google this website, and it directed me to https://services3.cic.gc.ca/ecas/authenticate.do . It's a more complicated login process, and I filled it in. I tried my UCI, I tried my application number. Both returned the following:
Applicants for permanent residence can receive instant email updates and more detailed, up-to-date case status by creating an online account. Find out how.
We were not able to identify you using the information you provided. There could be three possible reasons:
Report a problem or mistake on this page
So what does this mean? Do I have reason to worry about my application having gotten erased somehow? Is this a normal glitch? Should I contact them? I don't want to bother them with unnecessary questions, because they must be busy. But if needed, I'll contact them.
Applicants for permanent residence can receive instant email updates and more detailed, up-to-date case status by creating an online account. Find out how.
We were not able to identify you using the information you provided. There could be three possible reasons:
- Please be sure the information you entered is correct and then try again.
- This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed:
Application Processing Times - At this time, you may use this on-line service to view the status of your application ONLYif you have:
- sponsored a member of the family class;
- applied for permanent residence from within or outside Canada;
- applied for a permanent resident card (replacement or renewal);
- applied for Canadian citizenship (grant of citizenship);
- applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
- applied for a citizenship certificate (proof of Canadian citizenship);
- applied to renounce Canadian citizenship; or
- applied to resume Canadian citizenship.
Report a problem or mistake on this page
So what does this mean? Do I have reason to worry about my application having gotten erased somehow? Is this a normal glitch? Should I contact them? I don't want to bother them with unnecessary questions, because they must be busy. But if needed, I'll contact them.
