Which NOC to choose for Fraud Agent- Contact Centre

[shanjida.hannan2020@gmail]

Dear All,

Need your help in finding a NOC Code for Fraud Agent- Contact Centre. I am thinking of using NOC 1114 / NOC 11109) but not sure if that's the right code. Duties are:


As a Fraud Agent need to monitor client transaction and provide a wonderful client experience while mitigating fraud losses to Financial customers.

• Need to identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
• Analysis – Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect the organization and the clients privacy.
• Data Collection – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
• Collaboration – Interact directly with clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with business partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices.

Thank you for your cooperation.

 

[Jaypoy26]

Looks like TEER 4

 

[shanjida.hannan2020@gmail]

Looks like TEER 4

 

[shanjida.hannan2020@gmail]

https://noc.esdc.gc.ca/Structure/NocProfile?objectid=YxdAvL8EqtybZpZg4+uk31+NR/vIWvztKD5Az5nEV9U=

 

[shanjida.hannan2020@gmail]

As per the below relevant main duties of NOC 11109 its seems like TEER 1..

Need expertise opinions….


Main duties:

• Financial examiners and inspectors
  • Review and examine banks, trust companies, credit unions, caisses populaires, credit companies, real estate companies, insurance companies, pension funds, securities brokers and other financial services and institutions to ensure compliance with governing legislation and regulations.
• Financial investigators
  • Investigate possible unethical conduct or breaches of securities or commodity futures laws by persons or companies that trade in securities and commodity futures or that provide related financial services.
  • 
    Link:
  • https://noc.esdc.gc.ca/Structure/NocProfile?objectid=YxdAvL8EqtybZpZg4+uk31+NR/vIWvztKD5Az5nEV9U=

 

[fini]

As per the below relevant main duties of NOC 11109 its seems like TEER 1..

Need expertise opinions….


Main duties:

• Financial examiners and inspectors
  • Review and examine banks, trust companies, credit unions, caisses populaires, credit companies, real estate companies, insurance companies, pension funds, securities brokers and other financial services and institutions to ensure compliance with governing legislation and regulations.
• Financial investigators
  • Investigate possible unethical conduct or breaches of securities or commodity futures laws by persons or companies that trade in securities and commodity futures or that provide related financial services.
  • 
    Link:
  • https://noc.esdc.gc.ca/Structure/NocProfile?objectid=YxdAvL8EqtybZpZg4+uk31+NR/vIWvztKD5Az5nEV9U=

Hello,
Did you choose your NOC, I am also confused at this stage. Please help

 

[shanjida.hannan2020@gmail]

As per my understanding NOC 11109

 

[fini]

As per my understanding NOC 11109

Thank you so much...Whether you submitted the profile /application?

 

[tokyotsui]

Hey pal, I have submitted my PR application with 3+ years of foreign experience as fraud agent in a fintech company and my eligibility is passed using TEER 11109. My foreign experience worths 50 points there combined with my language score. Hope this helps!

 

[fini]

Hey pal, I have submitted my PR application with 3+ years of foreign experience as fraud agent in a fintech company and my eligibility is passed using TEER 11109. My foreign experience worths 50 points there combined with my language score. Hope this helps!

That was so helpful,thank you so much,have a great day.

 

[shanjida.hannan2020@gmail]

Thank you so much...Whether you submitted the profile /application?

Hi, not submitted yet. Thanks.

 

[tokyotsui]

Hi, not submitted yet. Thanks.

I’ll say go ahead with TEER 11109 as your job duties are 95% same as mine as a fraud agent. I was nervous as well before submitting my application. No authoritative sources found online about this. As long as your job requires a bachelor’s degree I’ll say you are totally fine. TEER 4 does not require a bachelor’s. My job description provided by my former employer explicitly says this job needs a bachelor’s degree preferably in finance or business.

 

[shanjida.hannan2020@gmail]

Thanks a lot…

 

[fini]

I’ll say go ahead with TEER 11109 as your job duties are 95% same as mine as a fraud agent. I was nervous as well before submitting my application. No authoritative sources found online about this. As long as your job requires a bachelor’s degree I’ll say you are totally fine. TEER 4 does not require a bachelor’s. My job description provided by my former employer explicitly says this job needs a bachelor’s degree preferably in finance or business.

Thank You so much.

 

[Sudhanshu Malhotra]

Hello there, I am also very confused with my NOC code. I have more than three years of experience with Amazon and my job title was SPRO investigator which stands for Selling partner risk operations investigator. Key job responsibilities mentioned by company are:

Roles and Responsibilities: This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards.

I worked as a fraud investigator and basically, I was a claims investigator, I used to hand claims raised by customers of Amazon after receiving the item in damaged condition or when the item was delivered by Amazon as per App but it wasn't received by the customer. So I used to investigate every checkpoint of claim and issue refunds to customers if they were eligible. My confusion is NOC 1312.2 – Insurance claims examiners or 1114 / 11109 tier. If I go with NOC 1312 insurance claims investigator I am not sure if it will also work for claims investigator of Amazon as NOC 1312 only talks about insurance claims but my job was not related to Insurance.

Thanks for reading a long query but It would really help me if someone can guide finding a perfect NOC code for my profile.