Clarification after Biometric Submission

[fingerscrossed007]

Hi All,

I have a question on my biometrics submission. I received the BIL on Oct 27th and gave the biometrics on Nov 1st. In the 'Applicant Information' section at the top of the page, I can see the biometrics info added in my profile.

However in the 'Details' section below, it says
"Biometrics - We need your fingerprints to process your application. Check your messages below for details."

Also in the application status it says "Your action is required".

I didn't receive any ghost updates or anything either. Is this something normal? Should I raise a webform to ask about this?

I double checked the validity of the biometrics from the IRCC link too and it says they are valid and the expiry date is Nov 1st, 2033. So they have received my biometrics properly. But the application status is not correctly update and still says "your action is required". Its the same status I had before I gave biometrics after receiving BIL. Has anyone experienced the same?? Please advice me on what to do here??

Thanks in advance!

 

[sgoldsmith]

Hi All,

I have a question on my biometrics submission. I received the BIL on Oct 27th and gave the biometrics on Nov 1st. In the 'Applicant Information' section at the top of the page, I can see the biometrics info added in my profile.

However in the 'Details' section below, it says
"Biometrics - We need your fingerprints to process your application. Check your messages below for details."

Also in the application status it says "Your action is required".

I didn't receive any ghost updates or anything either. Is this something normal? Should I raise a webform to ask about this?

I double checked the validity of the biometrics from the IRCC link too and it says they are valid and the expiry date is Nov 1st, 2033. So they have received my biometrics properly. But the application status is not correctly update and still says "your action is required". Its the same status I had before I gave biometrics after receiving BIL. Has anyone experienced the same?? Please advice me on what to do here??

Thanks in advance!

My wife and I gave our biometrics back in December 2020 and our application profile still says that the biometrics are missing.

If you see the biometrics info appear in the "Applicant information" section and if you also check via the IRCC link, you should be ok.

However, to be entirely at peace, you can send a webform enquiring about that specific point and they should confirm then that they have everything they need to proceed.

 

[fingerscrossed007]

My wife and I gave our biometrics back in December 2020 and our application profile still says that the biometrics are missing.

If you see the biometrics info appear in the "Applicant information" section and if you also check via the IRCC link, you should be ok.

However, to be entirely at peace, you can send a webform enquiring about that specific point and they should confirm then that they have everything they need to proceed.

Thanks for the reply. I did check through the IRCC link and it says Valid.
I will send a webform regarding this just to be safe...
Thanks again!