I applied for my PGWP on May 18 and I received the temporary letter, or whatever it's called, to start working while I wait for my work permit. This letter says it's valid until September 18. I'm working and my employer asked me to get a new extension before that date or else I can't continue working. I even sent them the link where it says that I can still keep working even in that letter has expired, but they're insisting I need to get a new extension.
Is this something I can easily get at Service Canada?
So I tried to call the phone number provided in this thread and after going through the menu for more than 5 minutes, I finally got to the option that said "to talk to an agent, press 0", but then it just said that all agents were busy and that I can try later. I've called 6 times since yesterday and still have the same result.
I tried to go to a Service Canada office in Hamilton. They said didn't process work permits and sent me to the Hamilton airport to try luck. At the airport, they told me they only processed applications for people coming to Canada, so they sent me to a CIC office in Hamilton downtown. At Hamilton downtown, they told me they only processed refugees' inquiries and advised me to call the same phone number I've trying to call since yesterday.
I explained this to my employer and they're not very happy. My letter expires next week and I'm concerned I may lose my job.
Any other advice? Contacting IRCC is definitely not an option. I was thinking if I should submit a new work permit request to get the automatic letter for 120 more days. That should work, but I don't know if that would get me in trouble in the future and I have already submitted my application for the PGWP.