IMO, these statements are conflicting,
Statement 1 - "To help make this process easier for Canadians, Service Canada has implemented a new process. As of now, Canadians who provided a duly completed application by mail more than 20 business days ago, and are travelling within the next 20 business days, can visit any of over 300 Service Canada Centres to make a transfer request, in order to ensure their application is processed in time for their travel. "
Statement 2 - "This change aims to reduce the number of urgent file transfers processed by passport offices and to minimize the burden on local printing facilities at those sites. It will speed up the processing of passport applications when the service standard has not been met and a file transfer has been requested as a result. We should also see a further reduction of lineups associated with urgent requests at passport offices. A proof of travel or need will be required."
So Statement 1 says, a person can visit these 300 centers to make a transfer request, which is same as making a request on phone, Statement 2 says this will help reduce the number of urgent files,How??? I am not sure how this will help because eventually it is the specialized passport office that have to deal with transferred requests, its not that other service centers can do anything. I call this just a BS PR tactic, they are just playing with words basically.
Statement 1 - "To help make this process easier for Canadians, Service Canada has implemented a new process. As of now, Canadians who provided a duly completed application by mail more than 20 business days ago, and are travelling within the next 20 business days, can visit any of over 300 Service Canada Centres to make a transfer request, in order to ensure their application is processed in time for their travel. "
Statement 2 - "This change aims to reduce the number of urgent file transfers processed by passport offices and to minimize the burden on local printing facilities at those sites. It will speed up the processing of passport applications when the service standard has not been met and a file transfer has been requested as a result. We should also see a further reduction of lineups associated with urgent requests at passport offices. A proof of travel or need will be required."
So Statement 1 says, a person can visit these 300 centers to make a transfer request, which is same as making a request on phone, Statement 2 says this will help reduce the number of urgent files,How??? I am not sure how this will help because eventually it is the specialized passport office that have to deal with transferred requests, its not that other service centers can do anything. I call this just a BS PR tactic, they are just playing with words basically.