Thanks for sharing this. Until now anyone who called client center got the respond that there is no service standard for this program.Technically agent is misinformed. Standard of Service is 6 months (for 80% of applicants) for TR2PR, but they appear only to count time from Linking or AOR. See my earlier post below:
The following information was posted by IRCC in Feb 2022 and seems to confirm a desired TR to PR Service Standard of 6 months. It fits with many recent timelines where TR to PR applications are being processed in under 6 months (at least from time of linking or receipt of AOR to the time of PR). Of course, Service Standards aim to have 80% of the applications completed within the standard time, there are always exceptions, and IRCC does not seem to be counting the many months that people's applications have already been sitting in the original application portal where we all applied in 2021. It appears the 'Service Standard' only starts ticking when the applications finally get loaded into the GCMS (which then allows account linking &/or AOR and initiates the start of actual processing).
CIMM – Processing Times by Line of Business – February 15 and 17, 2022
IRCC Overview - December 31, 2021
Permanent Resident (PR in months)
-----------------------Application Type-----------------------------------Yr End 2020-------Yr End 2021--------Service Standard
TR to PR - 7 6
https://www.canada.ca/en/immigration-refugees-citizenship/corporate/transparency/committees/cimm-feb-15-17-2022/processing-times-line-of-business.html
Even I saw it from MP follow ups with processing offices.
It's clearly a misinformation from them.