My FP had to send to Vancouver, so I supposed my application was processed in Van office. Now with your idea, I am surprised. In May, my wife could not take the test due to some problems with test links, I sent email to report to this email address and i got an automated email tell me that this email will not be monitored AFTER 31 Dec 2021 and if I am living in areas like.abc. please contact.xyz
But then few day later, they reply me with this email to inform me that they are rescheduling for my wife's test.
That is weird lol, cant understand how they work.