NOC CODE for Quality Auditor(Call Center)?
- Thread starter Shashank4874
- Start date
Hello! Any update on your application? I am also having a hard time selecting NOC code for the same job title. I am not sure if it's okay to put 6314 even though I wasn't a supervisor in that role. It doesn't also fit in the 6552 – Other customer and information services representatives or 6551 – Customer services representatives - financial institutions since I wasn't communicating with the customers directly. Anybody here who has the same dilemma? Please share your experience. Great thanks!
FINAL FOR THIS THREAD:
I HOPE IT HELPS ALL FOLKS.
My profile is approved and I got the COPR.
The Issue is with the Call Center Quality Auditor, there is not specific NOC Code.
After doing tons of reseach online. I didnot get a desired answer, even from consultants. So for this job profile you have to manupulate your resposiblities accordingly.
In the beginning, I mentioned that in am using 6314 NOC for Call Center Quality Auditor. And thank god, I stick to that because 1122 is kind of administrative type of job and also required a specific education with that. So few people were also considering 1122 but chances of getting rejection on this NOC is very high.
So stick with 6314. Please find below the job and resposiblities that I mentioned in my reference letter:
Designation: Quality Management Coach (QM Coach)
Responsibilities:
Monitor transactions to be compliant to compliance act and other regulations and internal
policies with the highest degree of accuracy
Investigate articulation of consumer dissatisfactions, consumer complaints and share actionable insights with
the stakeholders
Collaborate with Operation’s Manager/Senior Manager to resolve process related questions and queries
Partner with Operations /Learning and Development/Compliance to gain agreement and understanding on
any significant updates to policy/new policies that have been rolled out in the call center
Identify gaps and drive improvements in processes, products and overall consumer experience.
Conduct huddles and training sessions for debt collectors and supervisors on top infraction(violation) reasons
and share best practices
Partner with Operations and Training to ensure peers are constantly evolving, learning and improving
Analyze historical data to build quality improvement initiatives and drive quality strategies across the business
Maintain working knowledge of policies and procedure & Perform Root Cause Analysis and identify trend.
Represent team and drive initiatives cross-functionally
I HOPE IT HELPS ALL FOLKS.
My profile is approved and I got the COPR.
The Issue is with the Call Center Quality Auditor, there is not specific NOC Code.
After doing tons of reseach online. I didnot get a desired answer, even from consultants. So for this job profile you have to manupulate your resposiblities accordingly.
In the beginning, I mentioned that in am using 6314 NOC for Call Center Quality Auditor. And thank god, I stick to that because 1122 is kind of administrative type of job and also required a specific education with that. So few people were also considering 1122 but chances of getting rejection on this NOC is very high.
So stick with 6314. Please find below the job and resposiblities that I mentioned in my reference letter:
Designation: Quality Management Coach (QM Coach)
Responsibilities:
Monitor transactions to be compliant to compliance act and other regulations and internal
policies with the highest degree of accuracy
Investigate articulation of consumer dissatisfactions, consumer complaints and share actionable insights with
the stakeholders
Collaborate with Operation’s Manager/Senior Manager to resolve process related questions and queries
Partner with Operations /Learning and Development/Compliance to gain agreement and understanding on
any significant updates to policy/new policies that have been rolled out in the call center
Identify gaps and drive improvements in processes, products and overall consumer experience.
Conduct huddles and training sessions for debt collectors and supervisors on top infraction(violation) reasons
and share best practices
Partner with Operations and Training to ensure peers are constantly evolving, learning and improving
Analyze historical data to build quality improvement initiatives and drive quality strategies across the business
Maintain working knowledge of policies and procedure & Perform Root Cause Analysis and identify trend.
Represent team and drive initiatives cross-functionally
Hello! Thank you very much for your update. I carefully checked the duties and responsibilities for NOC 6314 and this is the only NOC that closely matches my previous job. I appreciate your response. Congratulations on your COPR and I wish to get invited as soon as the draw resumes.
Thank you Shashank it is of great help not only for me but for all those who were stuck having same roles and responsibilities like you.. best of luck for your future May God bless you always @Shashank4874