Hi folks,
I have received a note about my application citing an error and am wondering if anyone has any advice. When I log in and view my application, in the "Waiting for your action" section I see the following message:
"Physical Presence
The calculation file is cut off or cropped.
To fix this issue
- upload a new calculation file
- The entire document(s) must be visible (not cut off or cropped)."
This is confusing to me as I just uploaded the file that I downloaded when I filled in the Physical Presence calculator and I did not make any amendments. I viewed the downloaded file and it looks fine to me.
When I head to the "Residence and tax" section, I also see an error that states "Error: Invalid date" for my eligibility end date. I listed my eligibility end date as May 30, 2022 as I applied on May 31st, 2022. When I review the Physical Presence file I uploaded, the eligibility end date matches the one I submitted. I am now not able to proceed as this date is supposedly invalid when I know it to be correct.
I have sent an email asking for clarification but am not sure if I can expect a response. Does anyone have any idea on what the problem is here? Thank you.