Incorrect - at least according to the person I spoke with this morning at the Canada Service number anyway. I called earlier today at 8:32 am, got through, and spoke with someone 20 minutes later. She wouldn't transfer my file to a physical office as my travel date is too far in advance. I leave July 3, so she said to call back (or take the chance and head to a passport office in person) on or after June 17. She was able to see that my documents were scanned and in their system. Either way, like @Radium says it sounds like I won't be getting the passports until a couple days before my travel - unless by the grace of God, they arrive in the mail in the next 15 days.You can ask for a transfer at any time, however passport office will only call you for in-person visit, close to your travel date.
Passport received: May 2
CC charged: May 26
Documents confirmed to be scanned and in the system (but not yet processed): June 2
Request to transfer file denied: also June 2
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