Yes, more then likely your BG status will never change till you will receive a PPR. It looks like that the agents in the call center have only a partial access to the info on your file and more than likely they do not see updates unless something is physically "pushed" to your profile. You might get a PPR and everything will be marked as passed in the background but who cares at this stage.how come they are getting PPR when security is not started? Because when i spoke to the agent last time, he said my criminality is in progress and security is not started. Still my BG status is "in progress" in my GC key account.