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Citizenship returned incomplete. I suspect a clerical error at CPC's end, what now ?

rajkamalmohanram

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Apr 29, 2015
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There is one comment by @rajkamalmohanram I am not sure about:

"The processing time is always considered from the date of submission . . . "

To be clear, as far as it appears and we know, the date an application was submitted will have NO EFFECT on processing times other than how long it takes for IRCC to open the file and give it AOR (assuming it passes completeness screening). Processing times after that depend on when the application goes into the queue for the next step.
For this, I went with the official information provided by IRCC here. For online, as soon as you submit it. For paper, when the application is received by IRCC.

Your processing time starts the day we receive your complete application and ends when we make a decision.

If you apply by mail, the processing time starts when your application arrives in our mailroom.

If you apply online or in-person, it starts when you submit your application.
As I understand, the processing time supposedly begins on the same day they receive the application in their mailroom. If the application is complete, there is no change to that. If the application is incomplete and is returned, the processing time starts on the day the complete application is received in their mailroom.
 
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AGENTOO7

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Feb 2, 2016
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Not worth it at all.

Even though your "local office" might change on paper, the "Event Office" is likely to remain the same (test, oath etc will be sent from the event office).

What I'm saying is though there is a small chance this might work, it is likely for the "Event Office" to remain as Ottawa even if you move to Toronto.

Wish you good luck!
I went nuclear and moved to Scarborough have tried this path to steer away my application from Ottawa office. From what I was told by IRCC call centre, the application will be moved to Scarborough office from Ottawa. They made a note for the movement of my paper based file as well. The pitfall however being the lethargy of Ottawa office, there is still no movement of my file from Ottawa office even after 60 days. I also tried another option. About 42 days back I requested (through a webform) my paper application to be placed on hold and to process my online application. Only hope is to move my online application to Scarborough office. I'm yet to hear back from IRCC on my webform request.
 
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harirajmohan

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Category........
Visa Office......
Sydney, NS
Job Offer........
Pre-Assessed..
App. Filed.......
29-May-2015
Doc's Request.
30-Dec-2015 ReminderEmail(PCCs, NewPassport via cse 31-Dec-2015)
Nomination.....
SK 22-Apr-2015
AOR Received.
11-Aug-2015
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23-Dec-2015
Med's Done....
20-Jan-2016
Passport Req..
26-May-2016 (BGC In Progress 25-May-2016)
VISA ISSUED...
PP Reached Ottawa:27-May-2016, Received:10-Jun-2016
LANDED..........
PR: 09-Jul-2016, PR Card: 17-Aug-2016
I went nuclear and moved to Scarborough have tried this path to steer away my application from Ottawa office. From what I was told by IRCC call centre, the application will be moved to Scarborough office from Ottawa. They made a note for the movement of my paper based file as well. The pitfall however being the lethargy of Ottawa office, there is still no movement of my file from Ottawa office even after 60 days. I also tried another option. About 42 days back I requested (through a webform) my paper application to be placed on hold and to process my online application. Only hope is to move my online application to Scarborough office. I'm yet to hear back from IRCC on my webform request.
New office might be faster or might not be. Its 50-50 chances. But it takes surely more than 60 days usually, to take any meaningful action since allocation of this new file to different officer might be different from one office to other.
My application was transferred last jul from windsor to edmonton and heard back only in Dec for additional documents.
Then again 3 months no word till i was writing them to review my file. So processing is not fast for some applicants, mainly if it was applied 18 ago via paper.

My wife's application is still inprogress after the test(we completed test together windsor). My application moved further from new office. But its not guaranteed though.
 

AGENTOO7

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New office might be faster or might not be. Its 50-50 chances. But it takes surely more than 60 days usually, to take any meaningful action since allocation of this new file to different officer might be different from one office to other.
My application was transferred last jul from windsor to edmonton and heard back only in Dec for additional documents.
Then again 3 months no word till i was writing them to review my file. So processing is not fast for some applicants, mainly if it was applied 18 ago via paper.

My wife's application is still inprogress after the test(we completed test together windsor). My application moved further from new office. But its not guaranteed though.
If empirical data are anything to go by, offices in GTA and Montreal are the fastest. I think that's because of allocation of resources (more $ = more staff) as many immigrants move to these cities. On the flip side these cities are politically extremely important during elections , as Liberals managed to win without western Canada. With regards to paper vs online application, I found that paper applications before last election were processed extremely fast if one had applied in 2021, but the prior applicants were in limbo. Online applications are being processed much faster. That's the reason I've requested my paper application to be placed on hold, since my online application was from April 2021, my hope is it gets to be processed faster should it get to the GTA.
 
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DimT44

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Apr 5, 2021
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@AGENTOO7 Respectfully, you're overthinking this. It sounds like you're in a rush to get citizenship, which I understand anyone would like to get it quickly, but if there's a real reason why you need citizenship soon you should have applied for urgent processing. I understand people have circumstances, but come on, if you're making Canada your new home what's a year or two in the big scheme of things. It's not like you're being disadvantaged as a PR living here. You're basically treated like a citizen in 99% of daily life.
 

AGENTOO7

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Feb 2, 2016
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@AGENTOO7 Respectfully, you're overthinking this. It sounds like you're in a rush to get citizenship, which I understand anyone would like to get it quickly, but if there's a real reason why you need citizenship soon you should have applied for urgent processing. I understand people have circumstances, but come on, if you're making Canada your new home what's a year or two in the big scheme of things. It's not like you're being disadvantaged as a PR living here. You're basically treated like a citizen in 99% of daily life.
First things first. IRCC needs to be an accountable body and abide to their service standards. I understand making Canada home part and the privilege part, but regardless of that the service in itself is not free but a paid one and that makes it a business. IRCC calls the applicant a 'client' and I demand accountability as one. Citing pandemic as an excuse doesn't seem reasonable, as many businesses adpated to the new circumstances. There are other well oiled federal government departments that basically are penalized (They basically refund apart of the fee if the service standard is not met). Secondly, the documentation is tied to my travel and business plans and my case doesnt fit IRCC's urgent processing and that doesn't mean that's not urgent for me.
 
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DimT44

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Apr 5, 2021
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First things first. IRCC needs to be an accountable body and abide to their service standards. I understand making Canada home part and the privilege part, but regardless of that the service in itself is not free but a paid one and that makes it a business. IRCC calls the applicant a 'client' and I demand accountability as one. Citing pandemic as an excuse doesn't seem reasonable, as many businesses adpated to the new circumstances. There are other well oiled federal government departments that basically are penalized (They basically refund apart of the fee if the service standard is not met). Secondly, the documentation is tied to my travel and business plans and my case doesnt fit IRCC's urgent processing and that doesn't mean that's not urgent for me.
I understand, and I agree with you that they should be held accountable. IRCC messed up in the beginning by returning your application, but you’ve consistently dug yourself a deeper hole and I believe you’ve slowed your application further by moving to another place, sending a second application, pausing one application then pausing the other and starting the first, and consistently asking for advice and not following it.

Not to mention, everyone that applied for citizenship is being affected by delays and is on the same boat, I know that’s no excuse for IRCC, but knowing that and consistently doing things trying to circumvent it will only delay you further because your adding steps on your already slow application.

I wish you and everyone speedy processing, I would suggest you to stop tinkering with this anymore and trusting the process. You can apply pressure on IRCC by engaging your MP.
 

dpenabill

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Apr 2, 2010
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First things first. IRCC needs to be an accountable body and abide to their service standards.
In terms of expectations . . .

There is no prescribed timeline for processing grant citizenship applications in the best of times. Hint: these are not the best of times.

At best, IRCC occasionally updates information about how long it has taken, in the PAST, to process 80% of routinely processed applications, although recently it is only publicizing how long it took to process 50% plus one ("most") "complete" applications, still in reference to the PAST, and that timeline is now stated to be 27 months. And of course non-routine processing is still something that means additional processing, invariably adding to the timeline and in many circumstances that is by a lot.

In terms of expectations . . . for a March 2021 application returned as incomplete (regardless of why or who is to blame), tangled in multiple non-routine processing threads (the mainstream, "routine" application, does not involve multiple applications or changes in address along the way), ouch indeed, one might conclude, in terms of expectation, taking the oath sometime in 2024, except we know that the shade side of "most" is itself nearly half, for whom the process is going to go longer, so . . . by sometime in 2025 maybe? But no guarantee it will be by then.

Not good news, unfortunately, in terms of expectations based on IRCC representations. At least one more Federal and Provincial election on the sidelines, it appears. Canada may have a king to swear allegiance to when your time comes.

That said, my guess is there is a least a fair chance IRCC will do better than that. Probably not in the ballpark of a reasonable timeline, as that train left the station a long while ago. Nonetheless, this year remains feasible, perhaps a long shot but feasible.

with sympathy
 

AGENTOO7

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Feb 2, 2016
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In terms of expectations . . .

There is no prescribed timeline for processing grant citizenship applications in the best of times. Hint: these are not the best of times.

At best, IRCC occasionally updates information about how long it has taken, in the PAST, to process 80% of routinely processed applications, although recently it is only publicizing how long it took to process 50% plus one ("most") "complete" applications, still in reference to the PAST, and that timeline is now stated to be 27 months. And of course non-routine processing is still something that means additional processing, invariably adding to the timeline and in many circumstances that is by a lot.

In terms of expectations . . . for a March 2021 application returned as incomplete (regardless of why or who is to blame), tangled in multiple non-routine processing threads (the mainstream, "routine" application, does not involve multiple applications or changes in address along the way), ouch indeed, one might conclude, in terms of expectation, taking the oath sometime in 2024, except we know that the shade side of "most" is itself nearly half, for whom the process is going to go longer, so . . . by sometime in 2025 maybe? But no guarantee it will be by then.

Not good news, unfortunately, in terms of expectations based on IRCC representations. At least one more Federal and Provincial election on the sidelines, it appears. Canada may have a king to swear allegiance to when your time comes.

That said, my guess is there is a least a fair chance IRCC will do better than that. Probably not in the ballpark of a reasonable timeline, as that train left the station a long while ago. Nonetheless, this year remains feasible, perhaps a long shot but feasible.

with sympathy

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/mandate/service-declaration/service-standards.html

The aforementioned link states the service standard to be 12 months. Moving forward with more digitalization I would expect it to be cut down , and come below the current service standard. The transistion from paper based pr to Express entry is one such example. The problem is their infrastructure is not built to handle such huge volumes and needs some extra $ for upgrading things.

My application doesn't fit the criteria of 'non-routine' as defined by IRCC (https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1169&top=5) and changes in address are perhaps not uncommon as well. The early processing ( till background check) was well within time but my paper application got caught in the bottle neck of test invites when it came to Ottawa office. Ottawa office is one of the slowest if not the slowest interms of processing. Mailing a citizenship certificate is taking 3-4 months and thats usually 1-3 days job for GTA offices. The whole idea is to move my file away from Ottawa office. Another update I have today after talking to an agent over phone is that my online application from April 2021 is with Niagara Falls office. It's perhaps on hold in their systems awaiting a decision on my paper application file stuck in Ottawa. The only way to see some movement then is when my paper application goes on hold. I've raised a webform for this 43 days back and have sent follow up webform 10 days back and haven't received a response thus far. I'm just hoping that one affirmative response would put things back on track, hopefully GTA or Niagara Falls offices dont get clogged by then. Most of the delays in the processing of IRCC inventory are with paper based applications from 2020 and the years before. The ones that applied in 2021 both in paper and online have moved very well atleast upto the last election with exception of very few regional offices like Ottawa. I wish IRCC introduces something like premium processing for naturalization. It's mutually beneficial but perhaps will remain wishful thinking for the foreseeable future, as it gets lost in egalitarian rhetoric.
 
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dpenabill

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https://www.canada.ca/en/immigration-refugees-citizenship/corporate/mandate/service-declaration/service-standards.html

The aforementioned link states the service standard to be 12 months. Moving forward with more digitalization I would expect it to be cut down , and come below the current service standard. The transistion from paper based pr to Express entry is one such example. The problem is their infrastructure is not built to handle such huge volumes and needs some extra $ for upgrading things.
Perhaps you overlook the extent to which my posts are based on how things work, and my post (that you quote) is specifically about *EXPECTATIONS* . . . which of course derive from realistic observations about how things work, not myopic or selective blinder cherry-picking.

Sorry . . . but if your EXPECTATIONS are based on the "service standard," for which it appears that more than one-in-three applications was NOT MET even in the period 2019-2020 (as reported on the webpage you link), BEFORE processing citizenship applications slowed to barely a crawl in the wake of the global pandemic, in contrast to the more current report that suggests nearly HALF of "complete" applications have been taking MORE than 27 months, those EXPECTATIONS are not fact based. As I noted, "in terms of expectations" the news is NOT good.

It probably makes sense to anticipate that things will not only improve generally, as they most certainly should, and recognize it is, as I noted, feasible that your citizenship application could be finalized within the year. Which warrants not only hoping but being prepared for things to proceed this year, including monitoring communications.

But again, "in terms of expectations" based on recent IRCC reporting about citizenship application processing timelines, the news is not good . . . and you could indeed be spending the next Provincial and Federal elections on the sidelines, and swearing (or affirming) allegiance to a king when the time comes for taking the oath. Make no mistake: there is NO guarantee you will take the oath by 2023, let alone this year.

As for whether your personal application will be processed among those sailing through smoothly and as quickly as those processed faster, here too you can focus on a "glass half full" approach, but this topic, your topic, is about an application that starts with a wrinkle and takes a twist, and maybe efforts to tweak things like address will not have any deleterious impact on the timeline, but again "in terms of expectations" it is no secret that bureaucracy is what bureaucracy does, and that includes NOT handling wrinkles well . . . which you seem to be rather aware of.

Some forum participants tend to characterize the difference between those applications processed much faster than others, and those much slower than others, as based on chance, comparable to the spin of a roulette wheel. But the reality is that chance plays but a small role and how things go depends way, way more on the details, and whether this or that detail derails the progress of the application . . . any deviation in the process typically means the application goes into yet another queue where it waits. You note, for example, the difference between how long it should take to mail a certificate and how long it currently actually does . . . that is not about it actually taking any longer to complete that task, but about how long that application sits in a queue waiting for the task to be done. That's the pattern for just about every step in the process, so any sidestep, any additional task, does not merely add how much time it takes to do that task, it adds however long the queue is for someone to pick up the application to do that task.

So what happens when an application is transferred from one local office to another? Where in the queue does that application go in the new local office? Clue: it is not based on how long the application has been in process to that point.

Most steps in the process, most tasks, take just parts of an hour, and all the steps combined for the vast majority of qualified applicants probably adds up to no more than a few hours . . . the processing times are about how long applications sit in queue, first this queue and then that queue, adding up. It takes months just to open applications, for example, months sitting in a queue. So, if something adds a quarter-hour task to the process, it adds however long the queue is for that to be done, and some of those can be exceedingly long queues . . . perhaps what some might describe as insanely long queues.

Nothing wrong, nothing at all wrong, in hoping this proceeds and gets done in the coming months, within the year. As that could indeed be how it goes. But, again, "in terms of expectations," the news is NOT good. Sorry. With sympathy.

My application doesn't fit the criteria of 'non-routine' as defined by IRCC (https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1169&top=5) and changes in address are perhaps not uncommon as well. The early processing ( till background check) was well within time but my paper application got caught in the bottle neck of test invites when it came to Ottawa office. Ottawa office is one of the slowest if not the slowest interms of processing. Mailing a citizenship certificate is taking 3-4 months and thats usually 1-3 days job for GTA offices. The whole idea is to move my file away from Ottawa office. Another update I have today after talking to an agent over phone is that my online application from April 2021 is with Niagara Falls office. It's perhaps on hold in their systems awaiting a decision on my paper application file stuck in Ottawa. The only way to see some movement then is when my paper application goes on hold. I've raised a webform for this 43 days back and have sent follow up webform 10 days back and haven't received a response thus far. I'm just hoping that one affirmative response would put things back on track, hopefully GTA or Niagara Falls offices dont get clogged by then. Most of the delays in the processing of IRCC inventory are with paper based applications from 2020 and the years before. The ones that applied in 2021 both in paper and online have moved very well atleast upto the last election with exception of very few regional offices like Ottawa. I wish IRCC introduces something like premium processing for naturalization. It's mutually beneficial but perhaps will remain wishful thinking for the foreseeable future, as it gets lost in egalitarian rhetoric.
 

AGENTOO7

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Feb 2, 2016
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I understand, and I agree with you that they should be held accountable. IRCC messed up in the beginning by returning your application, but you’ve consistently dug yourself a deeper hole and I believe you’ve slowed your application further by moving to another place, sending a second application, pausing one application then pausing the other and starting the first, and consistently asking for advice and not following it.
My online application shouldn't impact my paper application as IRCC placed my online application (which was received a bit latter) on hold pending the outcome of the first application. I have moved to GTA now, so as per IRCC operational procedures, my paper application file needs to be transferred to GTA which is yet to happen ( 60+ days and counting).

My webform should have ideally triggered the process to place my paper application on hold and to proceed ahead with my online application ( which should make the processing of my application faster (again this is an empirical observation ),. I've raised multiple webforms ( tried both old and new) one before 45 days, two after 38 , 45 days (these are new webforms that says IRCC commits to respond back within 3 days) and I'm yet to receive a response.

Not to mention, everyone that applied for citizenship is being affected by delays and is on the same boat, I know that’s no excuse for IRCC, but knowing that and consistently doing things trying to circumvent it will only delay you further because your adding steps on your already slow application.

I wish you and everyone speedy processing, I would suggest you to stop tinkering with this anymore and trusting the process. You can apply pressure on IRCC by engaging your MP.
I didn't try to circumvent any legalities; my only benign intention is to circumvent my file from being processed at Ottawa ( I've known people on this forum and personally as well who were struck in limbo because of Ottawa office). Since my online application is with Nigara falls, it should be a fairly straight forward path once it comes off hold. Both applications although tied to the same UCI are independent of one another. There is no trust in the process that holds none accountable. I will now have to perhaps renew my PR card again as well. Contacting MP is a good idea, but I'm not really sure if it works as IRCC can plainly cite COVID delays and get away with it, regardless I would give this option a try. Thanks!
 
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AGENTOO7

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Feb 2, 2016
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Chiming in with an update. The move to GTA worked like a charm. My file got transferred to Kitchener office from Ottawa on May 06, 2022 and on May 09, 2022 my citizenship test got updated to "in progress". I'm scheduled for a test between May 20, 2022 to June 09, 2022. I will now withdraw my online application. Atleast I get a refund!
 
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iceman55

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Chiming in with an update. The move to GTA worked like a charm. My file got transferred to Kitchener office from Ottawa on May 06, 2022 and on May 09, 2022 my citizenship test got updated to "in progress". I'm scheduled for a test between May 20, 2022 to June 09, 2022. I will now withdraw my online application. Atleast I get a refund!
Can I ask when you filed the address change with IRCC? Did you file by phone, online address change form, or using the webform?
 
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