Client Portal
+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
  • Forums
  • Settlement in Canada
  • Citizenship

URGENT - NEED HELP: Citizenship Online Account says book test in 21 days, however not received invitation email yet

V

visaquery2021

Member
Jun 26, 2021
15
0
Hi Experts,

I applied for Canadian citizenship, in my online account it says "You need to take your online citizenship test between March 18, 2022 and April 7, 2022".

After clicking on the link (https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/citizenship-test/online.html)

website says, "You can only take the test after you receive our invitation. "

I have not received the email invitation yet.

Questions:

1. can I book the test before receiving the email for let's say 4th April in anticipation ? If yes, what if the email invitation is received on 5th of April, would it invalidate/reject my exam because on online citizenship test link it clearly says you can take the test after you receive the invitation ?

2. what are my options if I do not receive email until the last 2-3 days? Who should I reach out, any contact number, email id for immediate assistance ?

3. am I the only one in this situation, or have others faced the same, if yes how have they overcome this situation ?

4. what shall I do now, CIC customer service automated telephone keep saying that I should call back.. not sure what to do, this is making me very nervous. Please suggest.
 
i6evx5e8

i6evx5e8

Star Member
Jan 20, 2022
167
74
visaquery2021 said:
Hi Experts,

I applied for Canadian citizenship, in my online account it says "You need to take your online citizenship test between March 18, 2022 and April 7, 2022".

After clicking on the link (https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/citizenship-test/online.html)

website says, "You can only take the test after you receive our invitation. "

I have not received the email invitation yet.

Questions:

1. can I book the test before receiving the email for let's say 4th April in anticipation ? If yes, what if the email invitation is received on 5th of April, would it invalidate/reject my exam because on online citizenship test link it clearly says you can take the test after you receive the invitation ?

2. what are my options if I do not receive email until the last 2-3 days? Who should I reach out, any contact number, email id for immediate assistance ?

3. am I the only one in this situation, or have others faced the same, if yes how have they overcome this situation ?

4. what shall I do now, CIC customer service automated telephone keep saying that I should call back.. not sure what to do, this is making me very nervous. Please suggest.
Click to expand...
Please raise a webform.

Also, what is your processing center? You can directly email them as well.
 
navid2014

navid2014

Hero Member
Jul 9, 2014
529
159
visaquery2021 said:
any senior members.. please suggest.
Click to expand...
Refer this article, https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1566&top=5

You may send an email to IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca. In your email, include

If there is no response from CIC within a week or so, you may also try signing into the Citizenship test portal by clicking the URL below,

https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/citizenship-test/online.html#start
 
V

visaquery2021

Member
Jun 26, 2021
15
0
navid2014 said:
Refer this article, https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1566&top=5

You may send an email to IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca. In your email, include

If there is no response from CIC within a week or so, you may also try signing into the Citizenship test portal by clicking the URL below,

https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/citizenship-test/online.html#start
Click to expand...
Thanks a lot @navid2014 . I sent the email just now.

Is there another email address that I can send email to expedite the process or to bring this in front of more eyes at CIC.

Further, I am able to Sign into the link successfully, does it mean that I can give test even if (in worst case scenario) I do not receive email by the last date of online test window (7-April-2022) ?
 
navid2014

navid2014

Hero Member
Jul 9, 2014
529
159
visaquery2021 said:
Thanks a lot @navid2014 . I sent the email just now.

Is there another email address that I can send email to expedite the process or to bring this in front of more eyes at CIC.

Further, I am able to Sign into the link successfully, does it mean that I can give test even if (in worst case scenario) I do not receive email by the last date of online test window (7-April-2022) ?
Click to expand...
If you can sign-in and you do see an option to start the test then you should be good to take the test as there are others on this forum who were in the same situation like you no email from CIC with the link to test invitation but they were able to take the test.

If you prefer you can wait till Friday April 01 to see if there is any response from them.
 
You must log in or register to reply here.