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I received an email, it says reply in the email but says complete your info in the pdf. I don't know what to do? What am I supposed to do??

Hi all, I made an urgent refugee travel document application this Friday. I need to fly in about 2 weeks. Online they say, contact us and we'll reach out to you with the next steps. Do you guys know what are the next steps so that I can prepare and how long it will take?