I'm trying to create an IEC profile for my girlfriend. She's already been in canada on an open working holiday in 2019-2020, and have now paid for an RO. But she can't create a profile. When she tries to verify the personal details form, it says that she already has a profile in the pool. Which she of course doesn't, because she hasn't been in the pool since 2019. When we call IRCC they tell us to file a technical report or what it's called. When we send the message, we get boilerplate answers for different issues.
Has anyone had this problem and managed to get through to IRCC?
Has anyone had this problem and managed to get through to IRCC?