Wife Sponsored: Application recivd 5th May by cic but Prcessing status unavlable

[Vimal1986]

Hi all,

My paper application was submitted by my wife (sponsor - Permanent resident in Canada) and was received by cic on 5th of May 2016.
Its been more than 42 days now, i can check the status "Application received" when i enter my detail, but my wife (sponsor) is not able to see the status by entering her detail.

When my wife (sponsor) checks the status below message is showing up:

We were not able to identify you using the information you provided. There could be three possible reasons:

Please be sure the information you entered is correct and then try again.
This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed:
Application Processing Times
At this time, you may use this on-line service to view the status of your application ONLY if you have:
sponsored a member of the family class;
applied for permanent residence from within or outside Canada;
applied for a permanent resident card (replacement or renewal);
applied for Canadian citizenship (grant of citizenship);
applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
applied for a citizenship certificate (proof of Canadian citizenship);
applied to renounce Canadian citizenship; or
applied to resume Canadian citizenship.
The Frequently Asked Questions (FAQs) may help you to access the status of your application through Client Application Status (CAS).

Seems they have not started to process the Application, but we are worried and customer care is also not doing much help, our only concern is that does it really take for an Application to come under processing. As its already been more than 42 days, Generally cic tool starts to show status within 35 days. Is there could be some problem with our application ???? what should be the next step as we are not receiving much help from customer care as they also don't know the status of our paper application.

 

[CDNPR2014]

this is quite common. if the sponsor has not had a previous application with CIC, then more than likely they will not be able to log in until AFTER receiving SA. ECAS is certainly not a good source for determining what is going on with your application. it is not updated in real time, and most of the time you already know what is going on through direct communication from CIC.

IF the sponsor received the AOR, they would need to use the file number or UCI number listed on that document with their personal details.
The sponsor not being able to sign into ecas is no indication of anything being wrong with your file. it just means you can't sign into ecas yet. Again, ECAS has nothing to do with the application processing. Essentially, it's a convenience given to applicants that is not necessarily used by all visa offices/officers. it is not a requirement for anything to be posted to ECAS.

SA is taking significantly longer than what is posted right now, so the best thing to do is to go to the May applicant thread and keep track of when those applications submitted the same time as yours receives SA. the call center will not be able to do anything until it's well past the posted processing time.

 

[Sunset0505]

Our SA took three months...did not go in process for 1.5 years and then changed after a month to in process with a date of the year before..Plus we knew from CIC emails that we were DM before it showed up on the site..

 

[ames219]

Hey Vimal 1986,

December applicant here. My husbands application has been In Process for about 3 months now and we also received the AOR2 from Singapore but he still has the same message your wife is getting. He has already sent a case specific enquiry to the Singapore VO and hopefully they either reply or update his information. I've heard it's fairly common, and you still have a bit of waiting to do so don't worry about it