Hi everyone,
I would like to consult your advice regarding which NOC to choose for my below JD. It's something in between and I am confused even which NOC that has the closest description to it. I discussed with my immigration lawyer but as of now we only came up with a few options but nothing definite. I am thinking between:
- NOC 1254 Statistical officers and related research support occupations
- NOC 1241 Administrative Assistants
Please help or advice if any other NOC can suit this JD? Thank you.
Job Description
The Merchant Experience team is seeking an Operations Support Specialist who will report to the Senior Manager of Merchant Experience & Loyalty. This position is perfect for someone who has worked in Operations, has an "Operational Mindset", but is also interested in being a key player in generating and disseminating analytic information and insights critical to the success of the organization.
The role of the Operation Support Specialist is multi-faceted in a fast-paced and dynamic environment. The Support Specialist will be responsible for the timely execution of tasks related to the Voice of the Customer program, Quality Assurance, and day-to-day functioning of the Merchant Experience team.
Responsibilities
· Extract, validate, transform and summarize data generated from databases and reporting tools.
· Provide ongoing and ad-hoc analytics support to the Operations team by pulling and compiling data and producing weekly and monthly reports.
· Generate email lists for the Voice of the Customer program and ensure surveys are sent in a timely manner.
· Gather and analyze VOC feedback to produce reports on feedback trends and Net Promoter Score, and ensure all feedbacks loops are closed in a timely manner.
· Provide day-to-day support to the Merchant Experience team by completing a variety of tasks to ensure optimal functioning and output, such as creating and assigning cases, uploading survey data into Pulse and assigning work to the agents.
· Gather and analyze data on agent behaviors and provide feedback to Quality Assurance for coaching and training initiatives.
· Assist with the documentation, optimization, and automation of processes where possible.
· Various other tasks as needed.
Required skills and experience
· Proficient in Microsoft Office, including Word, Access, and especially Excel.
· Strong mathematics and problem-solving skills.
· Eager learner who can successfully tell the story hidden within data with minimal supervision.
· Hyper-focused on the details.
· Excellent written and verbal communication skills.
· Must be capable of multi-tasking and working under pressure with tight deadlines.
I would like to consult your advice regarding which NOC to choose for my below JD. It's something in between and I am confused even which NOC that has the closest description to it. I discussed with my immigration lawyer but as of now we only came up with a few options but nothing definite. I am thinking between:
- NOC 1254 Statistical officers and related research support occupations
- NOC 1241 Administrative Assistants
Please help or advice if any other NOC can suit this JD? Thank you.
Job Description
The Merchant Experience team is seeking an Operations Support Specialist who will report to the Senior Manager of Merchant Experience & Loyalty. This position is perfect for someone who has worked in Operations, has an "Operational Mindset", but is also interested in being a key player in generating and disseminating analytic information and insights critical to the success of the organization.
The role of the Operation Support Specialist is multi-faceted in a fast-paced and dynamic environment. The Support Specialist will be responsible for the timely execution of tasks related to the Voice of the Customer program, Quality Assurance, and day-to-day functioning of the Merchant Experience team.
Responsibilities
· Extract, validate, transform and summarize data generated from databases and reporting tools.
· Provide ongoing and ad-hoc analytics support to the Operations team by pulling and compiling data and producing weekly and monthly reports.
· Generate email lists for the Voice of the Customer program and ensure surveys are sent in a timely manner.
· Gather and analyze VOC feedback to produce reports on feedback trends and Net Promoter Score, and ensure all feedbacks loops are closed in a timely manner.
· Provide day-to-day support to the Merchant Experience team by completing a variety of tasks to ensure optimal functioning and output, such as creating and assigning cases, uploading survey data into Pulse and assigning work to the agents.
· Gather and analyze data on agent behaviors and provide feedback to Quality Assurance for coaching and training initiatives.
· Assist with the documentation, optimization, and automation of processes where possible.
· Various other tasks as needed.
Required skills and experience
· Proficient in Microsoft Office, including Word, Access, and especially Excel.
· Strong mathematics and problem-solving skills.
· Eager learner who can successfully tell the story hidden within data with minimal supervision.
· Hyper-focused on the details.
· Excellent written and verbal communication skills.
· Must be capable of multi-tasking and working under pressure with tight deadlines.
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