Hey Erinmar!!!
We are in the same boat ;-))) But only in different location, we are applied through Colombo HC. So after sending email I have received the same automatic reply. Then it was silence for almost 1 month. So I sent email directly to Minister Kenney in Calgary. Coz I did not have any other root to reach my VO...So email came from Canada saying that my file was found ( before it was reply from Colombo that our file could not be track after almost a year of waiting) and VO noted changes in our mailing address, but till now e-case shows old mail address and we have no idea what is going on there.
Good luck to you!!!!