Job responsibilities in summary:
Reporting to the Service Desk Manager, IT Operations & Support, this position is responsible for the administration of all incidents and service requests to ensure timely resolution.
The Incident Analyst will provide on-site end-user support as well remote support. They will also ensure customer/employee satisfaction is maintained, service levels are achieved, and quality is not compromised.
Reporting to the Service Desk Manager, IT Operations & Support, this position is responsible for the administration of all incidents and service requests to ensure timely resolution.
The Incident Analyst will provide on-site end-user support as well remote support. They will also ensure customer/employee satisfaction is maintained, service levels are achieved, and quality is not compromised.