Hi,
My job title is Systems Engineer - Mostly I work with document management software. I do software testing, installations, support, research, writing custom scripts, etc. Below are my general duties.
General Duties
- Researching on solutions with minimal supervision prior to responding to Customers' questions.
- Develop scripts and applications based on requirements.
- Performing solution implementation either onsite or remotely
-Documenting implementation steps
-Performing knowledge transfer to customers' IT Personnel
-Manning the Helpdesk to work on customer support requests by phone and email
-Logging and tracking issues with the use of Microsoft CRM and sometimes, client specific helpdesk system
-Ensuring support requests are responded and resolved based on pre--defined Service Level Agreement(SLA)
-Conduction remote session to troubleshoot customers' issues
-Communicate effectively with internal and external parties on project progress status.
-working closely with the manufacturers' product support teams on issues escalation.
-Responding to after-hour requests if needed.
Which NOC code do you think suits best for me? Should I go for Systems Engineer (software) NOC 2173 or Computer Engineers (Except Software Engineers and Designers) - NOC 2147, or something else?
My job title is Systems Engineer - Mostly I work with document management software. I do software testing, installations, support, research, writing custom scripts, etc. Below are my general duties.
General Duties
- Researching on solutions with minimal supervision prior to responding to Customers' questions.
- Develop scripts and applications based on requirements.
- Performing solution implementation either onsite or remotely
-Documenting implementation steps
-Performing knowledge transfer to customers' IT Personnel
-Manning the Helpdesk to work on customer support requests by phone and email
-Logging and tracking issues with the use of Microsoft CRM and sometimes, client specific helpdesk system
-Ensuring support requests are responded and resolved based on pre--defined Service Level Agreement(SLA)
-Conduction remote session to troubleshoot customers' issues
-Communicate effectively with internal and external parties on project progress status.
-working closely with the manufacturers' product support teams on issues escalation.
-Responding to after-hour requests if needed.
Which NOC code do you think suits best for me? Should I go for Systems Engineer (software) NOC 2173 or Computer Engineers (Except Software Engineers and Designers) - NOC 2147, or something else?