WES issue

[Aman K]

WES had received documents on Dec 8 from my university, and they have only notified me today that the envelope was not sealed. Hence, they have asked for the transcripts to be re-sent by the uni.. **Frustrating**
I fail to understand howcome it tuk them a f**** whole month solely to open the damn envelope!

Anyways, would they be able to speed up the process if they receive the next batch of transcripts soon?

 

[Wotsit]

Their waiting times will only begin from when they have received all necessary documents sadly they do not offer a rush service.

The actual wait time advertised doesn't allow for the time documents sit in their office before they confirm their arrival.

 

[hardeep bal]

WES had received documents on Dec 8 from my university, and they have only notified me today that the envelope was not sealed. Hence, they have asked for the transcripts to be re-sent by the uni.. **Frustrating**
I fail to understand howcome it tuk them a f**** whole month solely to open the damn envelope!

Anyways, would they be able to speed up the process if they receive the next batch of transcripts soon?

Same thing i am facing, i have emailing to WES from last 3 months because first in September 2019 i paid my fee and sent my provisional degree from here in Canada then, i managed to send my transcripts from my University (Indian listed under WES) and they had updated my account with the status "ON HOLD" finally after so many calls every week (6 7 times) i managed to get the reason for this issue and they replied "we are not able to locate your documents and therefore they issued a refund and asked me to send my transcripts again from University and they will do my evaluation at no cost. So, i managed to send them again and WES received those transcripts again on 27 December 2019 and today they updated my account with the same status "ON HOLD" waiting for your documents (mark sheets/transcripts)? Seriously these guys have no idea what are they doing and from today's talk with their supervisor on telephone they want me to write "contact us" form again and wait for 7 business days. No idea what to do! kindly assist me if someone has gone through same situation........ Thanks