Hi, I am a PR holder and I had applied for a visitor visa for my parents on December 15th 2020, I was unaware at the time that biometric enrolment was on hold in India (I received the biometric submission letter on Dec 16, 2020). I was told than an extension would be provided and I finally managed to complete the enrolment in Aug 2021 as soon as it resumed at the VACs in India. I have 2 following issues:
Thank you!
- My mum's (secondary applicant) biometric details show correctly with status completed where as my dad's (primary applicant) show the biometric details updated but the status still saying "We have not received your fingerprints. Check your biometrics request message below for details". I tried raising a technical difficulty using the tool on the application page but I got a response after 2 weeks stating that they are busy and to avoid contacting them unless I want to withdraw the application.
- Secondly, I am aware of the new updated rules about prioritising new applications and re-applying if its urgent (with no guarantee of refund for the old application); older applicants would have to wait in the queue. Does anyone know how long it will really take and if our application will be processed at all?
Thank you!