My dad is applying for his visitor visa through the new portal and in the travel information he is trying to add information about a trip to Canada he took back in 2023, but the moment he selects the country as Canada he gets an error message saying 'You can't use this application to apply for a visitor visa for the option you selected'.
For context, when he came in 2023 he had an ETA which is now expired and prior to that he was a Canadian citizen and renounced his citizenship to retire in another country.
Has anyone encountered this? We are not sure how to proceed.
We were thinking of adding the trip information in the 'Optional documents' section with a note explaining this error, but now I am questioning if he should be applying for a different visa altogether?
Any help is greatly appreciated!
For context, when he came in 2023 he had an ETA which is now expired and prior to that he was a Canadian citizen and renounced his citizenship to retire in another country.
Has anyone encountered this? We are not sure how to proceed.
We were thinking of adding the trip information in the 'Optional documents' section with a note explaining this error, but now I am questioning if he should be applying for a different visa altogether?
Any help is greatly appreciated!