hi rosey, yes i emailed them this morning but it says it can take them up to 28 days to reply... i was reading some other posts and saw that some people are still waiting at 12 weeks, my employer wanted me to start on july 15th. did you say applied online or in person? my applications runs out on the 9th august, so getting slightly worried as i can't contact anyone over the phone.. doesnt seem to be any numbers to call for help?!