Lilgens said:
thank you so much- but when you click on 'apply online' it takes to a page to login in to CIC using GCKey- once we do that there's no obvious link for the application, it just takes him to his old EIC page...
Yes, your partner will have to use GCKey to login to MyCIC and apply from there.
That's in both cases, whether you really intend to apply for a TRV (if your partner is exiting Canada and coming back), or your partner needs to change status while remaining in Canada, as canuck in uk said.
http://www.cic.gc.ca/english/information/applications/extend-worker.asp
Your partner can also answer the wizard, and the completed questionnaire will allow them to link the application details to their existing MyCIC account.
http://www.cic.gc.ca/ctc-vac/getting-started.asp