unable to make online payment.

[mk2coupe85]

Hello,

I am having a strange issue when trying to pay online. I get a payment rejected message, with the following receipt:
=========== TRANSACTION RECORD ==========
CIC EN LIGNE | ON-LINE

Ottawa, ON K1A 1L1
Canada
1-800-225-8227 (FR-Cda) / 1-888-242-2100 (EN-Cda)

TYPE: Purchase

ACCT: Mastercard $ 1,040.00 CAD

CARD NUMBER : 51##########0447
DATE/TIME : 09 Jun 14 12:53:01
REFERENCE # : 100 301525 M
AUTHOR. # : 09101Z
TRANS. REF. : R048903613

Transaction not completed


Please retain this copy for your records.

=========================================

I have contacted the bank (BMO), and they state the problem is not at their end. It says my record shows a transaction of CAD 0.00 made by CIC. I called CIC but they are unable to help. they just say that it should work.

I wonder if anyone else is having this issue. Specially someone who has tried to pay recently, within a few days. I would like to know if its the system, or just an issue with me.

Thank you!

 

[brucem]

We paid the other day using Visa (from Scotland) and didnt have any issues. Stating the obvious but have you tried another card?

 

[Alurra71]

Hello,

I am having a strange issue when trying to pay online. I get a payment rejected message, with the following receipt:
=========== TRANSACTION RECORD ==========
CIC EN LIGNE | ON-LINE

Ottawa, ON K1A 1L1
Canada
1-800-225-8227 (FR-Cda) / 1-888-242-2100 (EN-Cda)

TYPE: Purchase

ACCT: Mastercard $ 1,040.00 CAD

CARD NUMBER : 51##########0447
DATE/TIME : 09 Jun 14 12:53:01
REFERENCE # : 100 301525 M
AUTHOR. # : 09101Z
TRANS. REF. : R048903613

Transaction not completed


Please retain this copy for your records.

=========================================

I have contacted the bank (BMO), and they state the problem is not at their end. It says my record shows a transaction of CAD 0.00 made by CIC. I called CIC but they are unable to help. they just say that it should work.

I wonder if anyone else is having this issue. Specially someone who has tried to pay recently, within a few days. I would like to know if its the system, or just an issue with me.

Thank you!

Just one thing kind of pops into my head. If this card is a debit card with a M/C logo, it won't work. It has to be a full fledged credit card in order for it to fulfill the transaction, or so I have been told. The other issue is that you might not have the correct CCV code (if it's asking for that) or you might be too close to your limit (some other purchase pending holding large sum of money, like gas purchase etc etc). Those are the only reasons I can think of off the top of my head for your card not to work.

 

[notsopatient]

I made a payment last week and had no problem if that helps

 

[Awesomeg]

Hello,

I am having a strange issue when trying to pay online. I get a payment rejected message, with the following receipt:
=========== TRANSACTION RECORD ==========
CIC EN LIGNE | ON-LINE

Ottawa, ON K1A 1L1
Canada
1-800-225-8227 (FR-Cda) / 1-888-242-2100 (EN-Cda)

TYPE: Purchase

ACCT: Mastercard $ 1,040.00 CAD

CARD NUMBER : 51##########0447
DATE/TIME : 09 Jun 14 12:53:01
REFERENCE # : 100 301525 M
AUTHOR. # : 09101Z
TRANS. REF. : R048903613

Transaction not completed


Please retain this copy for your records.

=========================================

I have contacted the bank (BMO), and they state the problem is not at their end. It says my record shows a transaction of CAD 0.00 made by CIC. I called CIC but they are unable to help. they just say that it should work.

I wonder if anyone else is having this issue. Specially someone who has tried to pay recently, within a few days. I would like to know if its the system, or just an issue with me.

Thank you!

Yes, it happens to me also.. what I did was to change credit card and it worked well...

I think that the payment can be done at the bank.. you can call CIC if you keep having problems... COC call centre 1-888-242-2100

Good luck

8)