Hello,
I work with Citi Bank Canada and my Job Title is - 'Client Onboarding Sr. Documentation Analyst'. I am unable to find the correct NOC 2021 code for this role and looking for help on the same.
Below are my Job Responsibilities for this role. Also, I feel that the NOC title 'Other Financial Officer (11109) is not matching with my role.
Please help if you know the NOC 2021 code for this role.
Responsibilities:
Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge.
Understands client requirements and implement them correctly
Understands new customer requirements and ensure adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drive process changes.
Provides innovative solutions to clients
Ensures a strong and robust processing environment with effective controls.
Establishes risk management practice
Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
2-5 years of experience in Documentation review, Account Maintenance and related Cash Management products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications. Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken)
Education:
Bachelor’s/University degree or equivalent experience
I work with Citi Bank Canada and my Job Title is - 'Client Onboarding Sr. Documentation Analyst'. I am unable to find the correct NOC 2021 code for this role and looking for help on the same.
Below are my Job Responsibilities for this role. Also, I feel that the NOC title 'Other Financial Officer (11109) is not matching with my role.
Please help if you know the NOC 2021 code for this role.
Responsibilities:
Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge.
Understands client requirements and implement them correctly
Understands new customer requirements and ensure adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drive process changes.
Provides innovative solutions to clients
Ensures a strong and robust processing environment with effective controls.
Establishes risk management practice
Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
2-5 years of experience in Documentation review, Account Maintenance and related Cash Management products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications. Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken)
Education:
Bachelor’s/University degree or equivalent experience