Well today I got a GREAT email:
March 8, 2013
Dear Katelyn xxxx,
This is to acknowledge receipt of your request submitted pursuant to the Access to Information Act, which was received on March 6, 2013, for Owen xxx's permanent residency application notes.
I regret to inform you that we are unable to process your request for the following reason:
Documents are illegible to read. Please follow the guidelines outlined on the CIC website on what formats are acceptable for submission and resubmit your application.
Please submit the requested information to our office by either mail at the address listed at the top of this letter or by email at ATIP-AIPRP @ cic.gc.ca. Ensure to quote your file number on future correspondences.
Sincerely,
ATIP Officer
Citizenship and Immigration Canada
All because ONE of the pages was scanned in UPSIDE DOWN. Honestly... are they even TRYING to work over there?!?
So I rescanned EVERYTHING at high quality and sent it back this evening. Put that in your pipe and smoke it.
</rant>