TECHNICAL SUPPORT COORDINATOR Is it a NOC B?

[pradeep pritvani]

Hi there

I am working as a Technical support coordinator for a company which provides Digital transformation and support to its clients. Just want to know is my job role a NOC B?

here are the duties which I perform:

• Record and report frequent “Support Project Summary Reports”.
• Perform testing measures to ensure project quality and that completed deliverables meets all defined requirements
• Zendesk administration
• Ensure communication is flowing amongst all team members (internal and external).
• Create requirements tickets and assist with ticket task management.
• Perform frequent check-ins with client team to ensure they are delivering “on time” required material and decisions.
• Perform frequent check-ins with internal team members to ensure they are “on schedule” with their commitments.
• Monitor adherence to ticket deadlines.
• Identify, recommend and prioritize incoming requests from clients in conjunction with team members.
• Assist clients with completing identifying support issues.
• Conduct research into current and emerging Web technologies and issues in support of web development efforts.
• Develop, code, install, test, debug, and document web sites and applications using appropriate editors.
• Define functional requirements, site architecture and overall site structure.
• Ensure security of all websites and related applications.
• Monitor and report on website traffic and performance.
• Update client websites via CMS to ensure site accuracy and currency
• Emphasize and focus on our clients’ needs and our commitment to delivering the highest-quality ongoing support in our industry.
• Ensure the expectations of our Service Level Agreements with clients are met and/or exceeded.
• Deal with customer concerns, complaints and issues through effective customer service and proactive communication skills.
• Effectively manage client budget and company resources.

Any help will be appreciated. Thanks