cheire said:Hey guys
Ircc refused my mother's supervisa saying that we never provided them passport but we never got any passport request
Don't know what to do
Any suggestions ?
Thank you
application was submitted on 11 Jan and i applied through a consultanttwuser said:When was the application subimtted online? Month/Day? Also do you see any messages in your cic my account?
cheire said:application was submitted on 11 Jan and i applied through a consultant
no, i was in contact with themPMM said:HI
I. The passport request would have went to your "consultant" who didn't bother to tell you,
Did you log into MyCIC account and check if you ever had a passport request message? If not, you can maybe try emailing NDVO with the screen shot of your MyCIC and your email inbox indicating the same, long shot but the only option you have other than re-applying.cheire said:no, i was in contact with them
they were regularly updating me
Definitely, they didn't tell you about the passport call. Perhaps they missed cic email, perhaps it went to their spam folder. But If CIC says they sent passport request then I trust CIC than any consultant.cheire said:no, i was in contact with them
they were regularly updating me
Thank you for replyingBryanna said:Do ask the consultant to show the the updates in the MyCIC account. Or apply for GCMS notes (to get the case history - you don't need the consultant for this, you can do it yourself).
IRCC will most probably not accept your mom's passport after her file was closed. She will probably have to reapply from scratch. In the end, this refusal was clearly avoidable.
On the positive side: A decision on the new application could be made much sooner