I had an academic sanction of one year and was not in Canada studying during that year. This sanction was given by the university. It is clearly indicated on my transcript and I have also attached a Letter of Explanation to my application. My application was transferred to the Canada Immigration Centre located in Etobicoke for processing. Saying they would contact me but it is exceeding processing time. How long would it take to evaluate my application? And how do I contact the required agent to learn more about my specific application case.