Resume request for PGP

[johncena42]

I got a resume request today for my parents' PGP application. It says the following.

It appears that the Curriculum Vitæ (CV) /Resume is incomplete. Please provide the most current CV/Resume for the Principal Applicant and all dependants aged 18 and over. Ensure your CV/Resume includes information since the age of 18 and does not contain any gaps. Please include all the details of any employment and volunteer positions held till the present day. Note: If you do not have a previous employment history, you must provide a CV/Resume and indicate unemployment.

I have double-checked it. There is no gap IMHO. My father was a government employee, and I have provided all the job titles, positions and descriptions. Now, if a job timeline is 2010/10 - 2011/11 and the next one starts in 2011/12, is that counted as a gap? Also, both of my parents were undergraduate students at the age of 18 which I put in the education section, I was wondering if the officer missed it or if they want this in the experience section. Following is the template I followed for both of my parents, in my mom's case it was only a position of homemaker with some details of homemaking, cooking, managing home finance etc:

Name
Address
Phone Number

Experience

Retirement
Location, start date - current

Job Last
Location, start date - end date
- Job Description 1
- Job Description 2

....Lots of Other positions.....

Unemployed
Location, start date - end date
- Preparing for the job hunt

Education
Bachelors, Uni Name, start date - end date
<This timeline falls before and after 18 years of age>

I would appreciate some suggestions here if someone has faced a similar situation before.