According to the CIC website, unused biometrics should be reimbursed.
My mother and I paid for biometrics twice just in the case, however
due to covid the biometrics was cancelled. I wrote several times through the
web form to return the fee, yet each time I got a formal answer leading to website.
What shall I do
Thanks
Serge
SAMPLE ANSWER
------------------------------------------------------------------------------------------------------------------------------------------------------
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We thank you for your patience and understanding regarding the delay for answering your enquiry.
We invite you to follow the below guidelines as these are very common fixes which we are confident will be of great assistance to you.
Submitting documents:
If you are submitting additional supporting documents, rest assured that they will be uploaded on your file shortly even if you do not receive a response.
Locked account:
If your online account has been locked, please create a new account and link your application.
Express entry (EE)
We invite you to consult our website for more information on the functionality of the EE program or for detailed requirements for each category of the program.
To obtain detailed information concerning the Comprehensive Ranking System (CRS) criteria, please refer to the Ministerial Instructions issued for the EE program.
Furthermore, please find some useful tips in order to assist you with your technical issue regarding:
System Issue:
· How do I upgrade my browser?
· Why do I need to clear my browser cache?
· What browser should I use to apply for a visa online?
· What do I do if I have technical problems when applying online?
Your Account / Online Application:
· What is a personal reference code?
· I recently reset my account, but I don’t see my application. How can I get it back?
· What if I don’t know how to answer a question in my online application?
· How do I exit and save my online application?
· What does it mean when I electronically sign my online application?
· What do I do if I have technical problems when applying online?
· What do I do if the online application system is down?
GCKey:
· Who can I contact if I have questions about GCKey or Sign-In Partner (SecureKey Concierge)?
· How do I get a GCKey?
· What do I do if I lost my GCKey username or password?
Linking your Application
· Which applications can I link to an online account?
· When trying to link my application to my online account, it says there are no matches. What’s going on?
· What happens after I link my application to my online account?
· Why are there differences between the status I see in the Check application status tool (CAS) and in my account?
Document(s):
· I can’t open my visa application form in PDF format. What can I do?
· After I click the Validate button on my application form, nothing happens and I don’t see the barcodes. Why?
· I get a Bad Encrypt Dictionary error opening a PDF. What does this mean?
· My documents are too large to upload. How do I reduce the file size?
· IRCC has asked me for a new document. How do I submit it?
· I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?
· I validated my form, but when I try to upload it to my account I get a validation error. What can I do?
· Create an account to submit documents for your eTA application
If you are still experiencing difficulties, please write back to us using the IRCC Web form and choose Technical difficulties located in the drop down menu under the heading Enquiry. Also add the following information:
Rest assured that you will be informed as soon as a decision is made or if additional information is needed.
We apologize about any inconvenience our current delays may cause.
Sincerely,
Immigration, Refugees and Citizenship Canada
My mother and I paid for biometrics twice just in the case, however
due to covid the biometrics was cancelled. I wrote several times through the
web form to return the fee, yet each time I got a formal answer leading to website.
What shall I do
Thanks
Serge
SAMPLE ANSWER
------------------------------------------------------------------------------------------------------------------------------------------------------
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We thank you for your patience and understanding regarding the delay for answering your enquiry.
We invite you to follow the below guidelines as these are very common fixes which we are confident will be of great assistance to you.
Submitting documents:
If you are submitting additional supporting documents, rest assured that they will be uploaded on your file shortly even if you do not receive a response.
Locked account:
If your online account has been locked, please create a new account and link your application.
Express entry (EE)
We invite you to consult our website for more information on the functionality of the EE program or for detailed requirements for each category of the program.
To obtain detailed information concerning the Comprehensive Ranking System (CRS) criteria, please refer to the Ministerial Instructions issued for the EE program.
Furthermore, please find some useful tips in order to assist you with your technical issue regarding:
System Issue:
· How do I upgrade my browser?
· Why do I need to clear my browser cache?
· What browser should I use to apply for a visa online?
· What do I do if I have technical problems when applying online?
Your Account / Online Application:
· What is a personal reference code?
· I recently reset my account, but I don’t see my application. How can I get it back?
· What if I don’t know how to answer a question in my online application?
· How do I exit and save my online application?
· What does it mean when I electronically sign my online application?
· What do I do if I have technical problems when applying online?
· What do I do if the online application system is down?
GCKey:
· Who can I contact if I have questions about GCKey or Sign-In Partner (SecureKey Concierge)?
· How do I get a GCKey?
· What do I do if I lost my GCKey username or password?
Linking your Application
· Which applications can I link to an online account?
· When trying to link my application to my online account, it says there are no matches. What’s going on?
· What happens after I link my application to my online account?
· Why are there differences between the status I see in the Check application status tool (CAS) and in my account?
Document(s):
· I can’t open my visa application form in PDF format. What can I do?
· After I click the Validate button on my application form, nothing happens and I don’t see the barcodes. Why?
· I get a Bad Encrypt Dictionary error opening a PDF. What does this mean?
· My documents are too large to upload. How do I reduce the file size?
· IRCC has asked me for a new document. How do I submit it?
· I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?
· I validated my form, but when I try to upload it to my account I get a validation error. What can I do?
· Create an account to submit documents for your eTA application
If you are still experiencing difficulties, please write back to us using the IRCC Web form and choose Technical difficulties located in the drop down menu under the heading Enquiry. Also add the following information:
- Screen shotsof your online account including:
- the Welcome Page,
- the sections titled View my submitted applications or profiles and Account messages.
- Any error messages. To do this, provide us with screen shotsshowing the full browser window, including the website address field of the:
- page preceding the error, and
- error message.
Rest assured that you will be informed as soon as a decision is made or if additional information is needed.
We apologize about any inconvenience our current delays may cause.
Sincerely,
Immigration, Refugees and Citizenship Canada