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Received Passport request for super visa but did not receive biometrics request

VulkanHammer

Newbie
Jul 22, 2022
3
11
Hi Everyone,
I applied for a super visa for my grandma and we did upfront medicals before applying on Sept 19. We haven't received a biometric request letter yet. Today the medical status on the ircc portal said passed and a few hours later to our surprise we got a request for the passport. Has anyone come across a scenario where the passport request occurred without needing biometrics ? The only country my grandma visits other than India is UAE and she has never given biometrics before .
I've submitted a webform to IRCC to let them know and we plan to submit the passport anyway but would appreicate some insight from anyone who has seen a simlar situation