- Sep 22, 2014
- 4
- 124
- Visa Office......
- Chandigarh
- Job Offer........
- Pre-Assessed..
- App. Filed.......
- 20-10-2014
- File Transfer...
- 21-10-2014
- VISA ISSUED...
- 4-11-2014
- LANDED..........
- soon
Good afternoon,
I feel like i have to get someone to look at the job description to help me figure out if i chose the right NOC code.
The two options are:
22221 - User support technicians
21222 - Information systems specialists
Job description
The Senior Technical Analyst will provide full system life
cycle management (analysis, technical requirements, design, testing and implementation) and
support of the bank’s file translation platform. The core duties of the Senior Technical Analyst will
include:
Ensure the platform functions in a secure and efficient manner by providing second and third level
operational support to the application and supporting environment (from scheduling jobs to
troubleshooting and resolving application errors and maintaining hardware and software
currency). On a rotational basis, provide afterhours and holiday on call pager support.
Assist with the ongoing work to modernize the operational support of the environment. This will
include, both working independently and closely with IT teams to design test and implement new
Intel server hardware and software upgrades to the environment and related monitoring, alerting
and support mechanisms. Develop, implement, and manage virtual Windows images and the
supporting virtual server environment. Also be the technical lead and or lead initiatives where
business requirements and strategies are translated into technology and or operational upgrades to
products, services, and the environment. These upgrades will have a direct impact on service level
agreements with customers.
Fully document all hardware and software upgrades. Leverage audit, compliance, and ITIL best
practices to develop and maintain consistent and repeatable processes for the ongoing
maintenance of hardware and software. Develop new and maintain/enhance existing support and
operational documentation and procedures.
Be an advocate for customer’s issues from an operational and support perspective. Provide
customer feedback to other internal groups and departments to continually improve the platforms
and services provided by the bank. Will proactively contact customers and relation managers
when a service disruption occurs. Likewise, the candidate will also be tasked to provide updates to
customers and relationship managers during an outage.
Role also has a deskside support component (provide end user support for approximately 200
users).
I feel like i have to get someone to look at the job description to help me figure out if i chose the right NOC code.
The two options are:
22221 - User support technicians
21222 - Information systems specialists
Job description
The Senior Technical Analyst will provide full system life
cycle management (analysis, technical requirements, design, testing and implementation) and
support of the bank’s file translation platform. The core duties of the Senior Technical Analyst will
include:
Ensure the platform functions in a secure and efficient manner by providing second and third level
operational support to the application and supporting environment (from scheduling jobs to
troubleshooting and resolving application errors and maintaining hardware and software
currency). On a rotational basis, provide afterhours and holiday on call pager support.
Assist with the ongoing work to modernize the operational support of the environment. This will
include, both working independently and closely with IT teams to design test and implement new
Intel server hardware and software upgrades to the environment and related monitoring, alerting
and support mechanisms. Develop, implement, and manage virtual Windows images and the
supporting virtual server environment. Also be the technical lead and or lead initiatives where
business requirements and strategies are translated into technology and or operational upgrades to
products, services, and the environment. These upgrades will have a direct impact on service level
agreements with customers.
Fully document all hardware and software upgrades. Leverage audit, compliance, and ITIL best
practices to develop and maintain consistent and repeatable processes for the ongoing
maintenance of hardware and software. Develop new and maintain/enhance existing support and
operational documentation and procedures.
Be an advocate for customer’s issues from an operational and support perspective. Provide
customer feedback to other internal groups and departments to continually improve the platforms
and services provided by the bank. Will proactively contact customers and relation managers
when a service disruption occurs. Likewise, the candidate will also be tasked to provide updates to
customers and relationship managers during an outage.
Role also has a deskside support component (provide end user support for approximately 200
users).