Proof of funds - missing email address an issue?

[Future83]

Hello Everyone,

We are nearly done getting everything together for our application for the ITA and we have had a hard time getting information from the bank (HSBC) for our proof of funds.

We have all the necessary information, except the covering letter from the bank does not have an email address on it.

The guidance from CIC states the information should have: a list of all your bank (chequing and savings) and investment accounts, the account numbers, dates each account was opened and the balance of each account over the past six months,
- list all outstanding debts, such as credit cards and loans,
- be printed on the letterhead of the financial institution, and include your name and the contact information of the financial institution (address, telephone number and e-mail address).

Everything is there except an actual email address... my question is does this really matter? We can put in the letter of explanation that this is all we were given and the important stuff is definitely on there. The idea of chasing the bank on this again after the pain they have been up until now makes me feel sick!

Any advice?

Thank you very much!

 

[kryt0n]

Did the HSBC employee give you a business card?

 

[Future83]

No they didn't, I could only talk to the service desk.
They said they tried for one hour to find a suitable email address, but it's not company policy. HSBC doesn't have an email address for the public, just a contact form.

 

[kryt0n]

No they didn't, I could only talk to the service desk.
They said they tried for one hour to find a suitable email address, but it's not company policy. HSBC doesn't have an email address for the public, just a contact form.

Just print off HSBC branch information and submit that with your letter.

 

[pacificislander]

Hello Everyone,

We are nearly done getting everything together for our application for the ITA and we have had a hard time getting information from the bank (HSBC) for our proof of funds.

We have all the necessary information, except the covering letter from the bank does not have an email address on it.

The guidance from CIC states the information should have: a list of all your bank (chequing and savings) and investment accounts, the account numbers, dates each account was opened and the balance of each account over the past six months,
- list all outstanding debts, such as credit cards and loans,
- be printed on the letterhead of the financial institution, and include your name and the contact information of the financial institution (address, telephone number and e-mail address).

Everything is there except an actual email address... my question is does this really matter? We can put in the letter of explanation that this is all we were given and the important stuff is definitely on there. The idea of chasing the bank on this again after the pain they have been up until now makes me feel sick!

Any advice?

Thank you very much!

Do you really have to declare all our bank accounts? Even if we have enough funds in one bank?

 

[kryt0n]

Do you really have to declare all our bank accounts? Even if we have enough funds in one bank?

Technically, yes. Follow it at your own discretion.
Quote from CIC:

Document requirements

The applicant should provide an official letter(s) from one or more financial institutions that lists all current bank and investment accounts as well as outstanding debts, such as credit card debts and loans.
o The letter(s) must be printed on the letterhead of the financial institution and must include the applicant’s name, the contact information of the financial institution (address, telephone number and email address), the account numbers, the date each account was opened and the current balance of each account as well as the average balance for the past six months.
Other documents may also be requested, as necessary.

 

[Didona84]

My bank's letterhead does not include contact information. I am thinking of maybe attaching a business card of my personal banker there. Banking practices are so different in every country, it's pretty much impossible to get everything CIC expects.

 

[pacificislander]

Technically, yes. Follow it at your own discretion.
Quote from CIC:

Document requirements

The applicant should provide an official letter(s) from one or more financial institutions that lists all current bank and investment accounts as well as outstanding debts, such as credit card debts and loans.
o The letter(s) must be printed on the letterhead of the financial institution and must include the applicant’s name, the contact information of the financial institution (address, telephone number and email address), the account numbers, the date each account was opened and the current balance of each account as well as the average balance for the past six months.
Other documents may also be requested, as necessary.

Because I am currently outside my home country and I can't get this letter from my bank. However, I have sufficient proof of funds in my bank here in my current country of residence.

 

[kryt0n]

Because I am currently outside my home country and I can't get this letter from my bank. However, I have sufficient proof of funds in my bank here in my current country of residence.

So you can't get online accounts or call a bank to get that information?

 

[pacificislander]

So you can't get online accounts or call a bank to get that information?

You mean e-statement of accounts? I am trying to contact my bank in my home country but they only allow in-person requests. But I have enough funds in my bank here abroad.

 

[Omidahomie]

Hi, does the financial relationship letter or the POF as we call it here have to be stamped or signed ? Mines already on the letterhead with required information. I've attached my statements just in case which are stamped by the branch . Urgent pls, need to submit asap.

 

[Omidahomie]

Technically, yes. Follow it at your own discretion.
Quote from CIC:

Document requirements

The applicant should provide an official letter(s) from one or more financial institutions that lists all current bank and investment accounts as well as outstanding debts, such as credit card debts and loans.
o The letter(s) must be printed on the letterhead of the financial institution and must include the applicant’s name, the contact information of the financial institution (address, telephone number and email address), the account numbers, the date each account was opened and the current balance of each account as well as the average balance for the past six months.
Other documents may also be requested, as necessary.

The above is referring to all the bank or loan or investment accounts within your bank not all your banks .

 

[pacificislander]

The above is referring to all the bank or loan or investment accounts within your bank not all your banks .

Cool. That clear things up. Thanks and here's your first +1.

 

[Omidahomie]

Thanks. Now please help me with my concern : Hi, does the financial relationship letter or the POF as we call it here have to be stamped or signed ? Mines already on the letterhead with required information. I've attached my statements just in case which are stamped by the branch . Urgent pls, need to submit asap.

 

[pacificislander]

Thanks. Now please help me with my concern : Hi, does the financial relationship letter or the POF as we call it here have to be stamped or signed ? Mines already on the letterhead with required information. I've attached my statements just in case which are stamped by the branch . Urgent pls, need to submit asap.

Just my opinion but I think it has to be stamped and signed. Based on my experience on getting bank statements, they are all stamped and signed. But you have yours stamped right?