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[Priority] ITA missing after Account Linking

usamarehan

Newbie
Jan 29, 2018
8
0
Hey Guys! I have become very stressful after doing a huge mistake :( I do not know what to do! The following is my current situation....
1. CRS 475
2. Received ONIP
3. CRS 1075 - ONIP Received
4. Received ITA (After 4 years of tring) [Oct 24th, 2023]

I was the happiest to see a new ITA Application in my profile. After this the nightmare started....
I logged in Oct 26th, 2023, into my EE profile, I mistakenly answered all my Security Questions :(
I was locked out of my account. (see here: https://ibb.co/4gLVhKC)

To overcome this, I did a lot of research and reading, there I can to know that linking an application to another newly create account would help. So I did the same, I create a new GC Key and linked my EE profile successfully but I CANNOT SEE MY PR/ITA APPLICATION in the new created GC Key. Also, my 600 points from ONIP is also missing :(
See this image: https://ibb.co/j5J5SBm

I am under lot of pressure and stress. Kindly, help me resolve this issue.
- As I am from India, I could not call support as outlanders are not allowed to call them
- I have also raised a webform and it has been 4 days, no reply

One thing I noted is that, my EE profile in my locked account is different than the EE number right no in my currently new account. Is there any possibilities that I have linked a wrong accout? I am not really sure ;(

Has anyone faced any issue?
 

SudheerS

Newbie
Feb 15, 2024
2
0
Hello, were you able to resolve the issue? If yes, can you please share how you resolved it?
What other learnings you had in the process?

I'm kind of in same situation like you, its just that I still haven't linked the accounts. But my previous account was locked.

Thank you.

Hey Guys! I have become very stressful after doing a huge mistake :( I do not know what to do! The following is my current situation....
1. CRS 475
2. Received ONIP
3. CRS 1075 - ONIP Received
4. Received ITA (After 4 years of tring) [Oct 24th, 2023]

I was the happiest to see a new ITA Application in my profile. After this the nightmare started....
I logged in Oct 26th, 2023, into my EE profile, I mistakenly answered all my Security Questions :(
I was locked out of my account. (see here: https://ibb.co/4gLVhKC)

To overcome this, I did a lot of research and reading, there I can to know that linking an application to another newly create account would help. So I did the same, I create a new GC Key and linked my EE profile successfully but I CANNOT SEE MY PR/ITA APPLICATION in the new created GC Key. Also, my 600 points from ONIP is also missing :(
See this image: https://ibb.co/j5J5SBm

I am under lot of pressure and stress. Kindly, help me resolve this issue.
- As I am from India, I could not call support as outlanders are not allowed to call them
- I have also raised a webform and it has been 4 days, no reply

One thing I noted is that, my EE profile in my locked account is different than the EE number right no in my currently new account. Is there any possibilities that I have linked a wrong accout? I am not really sure ;(

Has anyone faced any issue?