I have an account in the PR portal which was created when I submitted my application. I got the PR confirmation email on 26th January 2024. In my reply I didn't mention I have an account in the PR portal and gave another email id, Today I got an automictic response message as below:
This email is to notify you that a new permanent residence confirmation case has been created under your IRCC Permanent Residence Portal account.
To view and action this case log into your IRCC Permanent Residence Portal account with your current log-in credentials.
Copy and paste this link into your browser to sign in to the PR Portal: https://prson-srpel.apps.cic.gc.ca/en/login
For additional information on using the PR Portal to confirm your status as a permanent resident and receive your PR card, copy and paste this link into your browser: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/pr-confirmation-portal.html.
I already logged in to my account with my old credentials but didn’t find the Permanent Residence Confirmation tab. Should I create the account with the email ID given to them while replying to the PR confirmation email?
This email is to notify you that a new permanent residence confirmation case has been created under your IRCC Permanent Residence Portal account.
To view and action this case log into your IRCC Permanent Residence Portal account with your current log-in credentials.
Copy and paste this link into your browser to sign in to the PR Portal: https://prson-srpel.apps.cic.gc.ca/en/login
For additional information on using the PR Portal to confirm your status as a permanent resident and receive your PR card, copy and paste this link into your browser: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/pr-confirmation-portal.html.
I already logged in to my account with my old credentials but didn’t find the Permanent Residence Confirmation tab. Should I create the account with the email ID given to them while replying to the PR confirmation email?