I applied to renew my PR card on 12 July 2024. After submitting the application, I got a notice asking for the photograph to be resubmitted based on the image quality. I resubmitted with another photograph. After resubmission, I realized I made an honest mistake in one of my residential addresses - specifically my current residential address.
When resubmitting, I thought that I had to adjust the rolling 5 year period for which to provide the address history, work history and travel history from the date of resubmission. When trying to adjust the dates, I realized one of the boxes pertaining to either work, travel or address history were "greyed out" - making it impossible to change. I changed everything back to reflect the original date of submission (12 July 2024) as the date from which to count backwards for the rolling period. After resubmission, I realized I accidentally made a mistake on my current residential address. I entered the "to" date as 10 July 2024.
Factually, I had been at my current address on 10 July 2024. My first application contained the "to" date for my current residential address as 12 July 2024. To date, I am still at this address. I called and spoke to an agent and explained to them the date entry confusion I experienced due to the resubmission and the honest mistake that happened. Some information that I recall from the call was:
1. They said they did not think I made a mistake since they just asked for a new photograph, and that I should wait for the PR card in the mail.
2. If they need more information, they would send a request for more supporting documents.
3. They asked me if the portal allowed a space to upload supporting documents to which I replied no, since the portal just said "submitted" and still does as of today (2024-09-05).
4. They then asked me to write up everything I told them regarding the honest mistake and the context and then once I received an acknowledgement of request to send them that letter.
5. They said that the office would be processing my PR card soon.
As of today, I have received my renewed PR card. The application portal still shows "submitted" and I did not receive an acknowledgement of receipt.
I would like some general guidance on how to resolve the issue of the "to" date on the address history - given that I have now received my PR card and that I still have no Acknowledgement of Receipt. Can I use the webform and specify this is for a completed application and provide my UCI number?
When resubmitting, I thought that I had to adjust the rolling 5 year period for which to provide the address history, work history and travel history from the date of resubmission. When trying to adjust the dates, I realized one of the boxes pertaining to either work, travel or address history were "greyed out" - making it impossible to change. I changed everything back to reflect the original date of submission (12 July 2024) as the date from which to count backwards for the rolling period. After resubmission, I realized I accidentally made a mistake on my current residential address. I entered the "to" date as 10 July 2024.
Factually, I had been at my current address on 10 July 2024. My first application contained the "to" date for my current residential address as 12 July 2024. To date, I am still at this address. I called and spoke to an agent and explained to them the date entry confusion I experienced due to the resubmission and the honest mistake that happened. Some information that I recall from the call was:
1. They said they did not think I made a mistake since they just asked for a new photograph, and that I should wait for the PR card in the mail.
2. If they need more information, they would send a request for more supporting documents.
3. They asked me if the portal allowed a space to upload supporting documents to which I replied no, since the portal just said "submitted" and still does as of today (2024-09-05).
4. They then asked me to write up everything I told them regarding the honest mistake and the context and then once I received an acknowledgement of request to send them that letter.
5. They said that the office would be processing my PR card soon.
As of today, I have received my renewed PR card. The application portal still shows "submitted" and I did not receive an acknowledgement of receipt.
I would like some general guidance on how to resolve the issue of the "to" date on the address history - given that I have now received my PR card and that I still have no Acknowledgement of Receipt. Can I use the webform and specify this is for a completed application and provide my UCI number?
