PR application retuned

[TheNorms]

looking for a bit of advise, we have been notified that our PR application has been returned as something is wrong or missing! Our problem is the return of our pack crossed with us moving out to Canada. they have sent our pack back to our UK address as they hadn’t updated our address in time. We do have a postal redirection set up from the UK to Canada, does anyone know if cic allow letters to be redirected? Or will it be returned to the cic. It’s 4 weeks since we had a email notifying us of its return, so worried it’s been lost in the post. Trying to find a telephone number for the cic to try to sort this out, does anyone have this.

Thanks

 

[zardoz]

looking for a bit of advise, we have been notified that our PR application has been returned as something is wrong or missing! Our problem is the return of our pack crossed with us moving out to Canada. they have sent our pack back to our UK address as they hadn’t updated our address in time. We do have a postal redirection set up from the UK to Canada, does anyone know if cic allow letters to be redirected? Or will it be returned to the cic. It’s 4 weeks since we had a email notifying us of its return, so worried it’s been lost in the post. Trying to find a telephone number for the cic to try to sort this out, does anyone have this.

Thanks

There is an IRCC call centre but frankly I don't think that it would be of any help. https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html