I applied for a post-graduate permit after graduating from university. At the time, they issued it for 1 year, up until the date of the expiry of the passport. I applied for a new passport through the embassy of my home country, and it took a lot longer than expected. Meanwhile, I submitted my application for the permit extension, and I included a note explaining the lack of passport on file as well as informing them that I will send a copy of the passport to be added to my application as soon as I receive it.
I did just that at the beginning of December, sent a copy asap. Based on the tracking number, it arrived on the 10th. Two days ago I received a letter in the mail dated Dec 20th, informing me that the extension was refused based on the lack of passport on file. They had it for 10 days!!
I called the call centre and they weren't much help, they said I should have called the centre to inform them that I was sending new documents, otherwise they don't open their mail. I assumed that since I have already written in my application that I will send the missing document, that would have been enough to make the officer look for one. I'm waiting to be called by CIC to explain the situation further, and I want them to reconsider their decision based on the fact that they were in possession of the document at the time.
I'm currently out of status, now I have to apply for restauration and I'm not going to be able to work for 3 months while it's being processed. I have a new job that I'm supposed to start next week. I'm pretty flabbergast at this situation!
Has anyone been through something similar?
I did just that at the beginning of December, sent a copy asap. Based on the tracking number, it arrived on the 10th. Two days ago I received a letter in the mail dated Dec 20th, informing me that the extension was refused based on the lack of passport on file. They had it for 10 days!!
I called the call centre and they weren't much help, they said I should have called the centre to inform them that I was sending new documents, otherwise they don't open their mail. I assumed that since I have already written in my application that I will send the missing document, that would have been enough to make the officer look for one. I'm waiting to be called by CIC to explain the situation further, and I want them to reconsider their decision based on the fact that they were in possession of the document at the time.
I'm currently out of status, now I have to apply for restauration and I'm not going to be able to work for 3 months while it's being processed. I have a new job that I'm supposed to start next week. I'm pretty flabbergast at this situation!
Has anyone been through something similar?
