Hello,
Please help with my NOC.
I studied Computer Science from the university as my first degree.
My job experience below:
3 years banking Customer Service and Funds transfer experience
Receive and resolve customer’s complaint on CRM tools (Finacle).
Resolve and input subscribers’ requests into tracking system according to established guidelines. Document all enquiry on CRM system accordingly.
Efficient delivery of customer requests (cheque book, references, statements, debit, credit & master cards).
Up sell and cross-sell Products to existing and potential customers.
2 years Call center (Customer care) experience
3 years Systems and Process Support Experience
2 years Project governance experience
Please help with my NOC.
I studied Computer Science from the university as my first degree.
My job experience below:
3 years banking Customer Service and Funds transfer experience
Receive and resolve customer’s complaint on CRM tools (Finacle).
Resolve and input subscribers’ requests into tracking system according to established guidelines. Document all enquiry on CRM system accordingly.
Efficient delivery of customer requests (cheque book, references, statements, debit, credit & master cards).
Up sell and cross-sell Products to existing and potential customers.
2 years Call center (Customer care) experience
- Build brand loyalty through excellent customer service delivery.
- Respond to inquiries and customer’s complaint
- Provide information to customers concerning goods, services, regulations and policies in response to telephone and in-person inquiries.
- Up-sell and cross sell company’s products and services to customers.
3 years Systems and Process Support Experience
- Implement approved improvement initiatives to ensure enhanced performance of the team.
- Implement strategies aimed at increasing the acquisition of high value Subscribers through Sales initiatives
- Vendor Management [LPO & Contract Issuance and Invoice Payment].
- Make recommendations surrounding improving business processes, efficiency and practices
- Drive Business Process and Procedure optimization, by conducting Process KPIs audit for quality assurance standards.
2 years Project governance experience
- Provide support in the prioritization, monitoring and tracking of all initiatives, programs and projects; ensuring all projects are registered, tracked and monitored in the Project Portfolio
- Facilitate and drive reporting of Initiatives, Programs and Projects at the Program Board to the EXCO and senior management
- Drive Operational efficiency through business process management (BPM); process identification, prioritization, mapping, approvals, deployment, monitoring and process optimization/ re-engineering across the organization.
- Responsible and facilitate the identification, selection, design, mapping, implementing and re-engineering of business processes in the organization; ensuring all business processes are catalogued and monitored.